Retail Trainer
Internship Shanghai, CHINA
Job description
Cartier, l'artisan des passions.
Job Scope
· Manage retail new employee’s learning journey and ensure they receive right training at the right time during probation period
· Leverage all training-related resources & teams within Richemont group to provide retail new employee a first class learning experience
· Manage retail new employee’s training certification process in order to make sure they master the basic brand/product knowledge, service standard and selling ceremony required by the brand standard
· Manager re-orientation program for long-year-service retail employees in order to make sure their brand/product knowledge, service standard and selling ceremony are updated and up to brand standard
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KEY RESPONSIBILITIES
Primary Responsibilities:
·
· Able to understand and measure the competencies required in a Sales Associate role under the context of brand positioning, business strategy and goals, market benchmark and new retailing development.
· Co-ordinate with HR, retail, Richemont Retail Academy to monitor and manage retail new employee’s learning journey and the training plan execution.
· Organize and deliver brand/product/service/selling training in a retail version for retail new employees
· Design and implement training certification program in order to measure retail new employee’s skill and knowledge level
· Manage and update training plan & record of retail new employee’s training courses
· Manage and update training expense/budget related to retail new employee’s training
· Make and present retail new employee’s training report in order to share the best practise, motivate learning and gain the attention and support from management team
· Support retail training and sales coach team in team-related task and duty
DIMENSION:
· Internal contacts:
· Work closely with Retail Training, Sales Coach and other Retail teams
· Work closely with all office front line Cartier employees and L&D in HQ