Retail Executive

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Be One of Not Many

The Retail Executive plays a key role in supporting the operational excellence of Vacheron Constantin’s retail network, including flagship and wholesale boutiques. This position contributes to the seamless execution of boutique operations, reporting, retail administration, customer service coordination, and cross-functional projects, while ensuring that Maison standards are upheld at every touchpoint.

The ideal candidate combines strong operational discipline with agility, attention to detail, and a genuine sense of service, and is motivated to contribute to a refined and high-performing luxury retail environment.

What are we expecting from you?

Key responsibility 1 : Boutique Operations & Retail Coordination

• Support the day-to-day operations of flagship and wholesale boutiques to ensure smooth and efficient business execution
• Coordinate boutique materials, uniforms, maintenance, and operational supplies in line with Maison standards
• Manage monthly boutique schedules, including staff rosters, operational calendars, and commercial planning support
• Oversee expense follow-up, purchase order processing, and billing coordination for boutique operations
• Partner with relevant internal teams to support monthly boutique closing and operational readiness
• Monitor boutique operations to ensure compliance with Richemont policies and internal procedures

Key responsibility 2: Retail Administration & Project Support

• Provide administrative support across retail operations, including vendor coordination, SAP-related processes, PO creation, invoice follow-up, and budget tracking
• Support contractual and administrative coordination with suppliers, agencies, landlords, and internal functions such as Legal and Finance
• Contribute to retail development projects such as boutique openings, relocations, renovations, and operational enhancements
• Assist in flagship setup and operational preparation, including systems, materials, equipment, and testing readiness
• Support CAPEX follow-up and other operational investment initiatives as required

Key responsibility 3 : Training, Events & Hospitality Support

• Coordinate logistics and preparation for training sessions, workshops, and internal meetings
• Support key Maison events through planning and on-site coordination, including venue setup, F&B, guest flow, and floor support
• Assist with registration and logistics for regional or international retail events
• Organize hospitality arrangements for HQ visitors and business guests, including hotel, transportation, restaurant bookings, and other related logistics
• Support overseas travel arrangements for business events and commercial activities

Key responsibility 4 : Customer Service Support

• Support customer service operations in close coordination with boutiques, watchmakers, and relevant internal stakeholders
• Assist in the follow-up of customer service cases, repair processes, and after-sales service administration
• Help ensure a seamless and elevated client experience throughout the customer service journey
• Coordinate tools, materials, and operational needs related to customer service activities when required
• Contribute to maintaining service excellence in line with Maison standards and client expectations

Do you match with the profile?

• 1–3 years of experience in retail operations, boutique administration, or customer service support, ideally within the luxury industry
• Strong understanding of boutique operations and service excellence in a premium retail environment
• Proficiency in Microsoft Office, particularly Excel and PowerPoint; SAP knowledge is a plus
• Strong organizational and coordination skills, with the ability to manage multiple priorities with precision
• Analytical mindset with attention to detail and a high standard of accuracy
• Excellent interpersonal and communication skills, with a collaborative and service-oriented approach
• Proactive, reliable, and adaptable, with a strong sense of ownership and accountability
• A genuine appreciation for luxury, craftsmanship, and the client experience
   

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