Retail Executive
Seoul, SOUTH KOREA
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Key Responsibilities
1. Sales & Business Development
Drive sales performance and profitability across Wholesale, Travel Retail, E-commerce, and CRC channels.
Achieve or exceed turnover and operating profit targets for assigned channels.
Negotiate commercial terms, annual agreements, marketing investments, and growth plans with wholesale and travel retail partners.
Identify new business opportunities and develop strategic partnerships to expand distribution.
Develop channel-specific growth strategies based on performance analysis and market insights.
2. Store Performance Management & Sales Activation
Closely monitor sell-out performance by POS and proactively identify risks and opportunities.
Develop and implement action plans to improve underperforming stores.
Plan and execute sales-boosting activations including promotions, in-store events, clienteling initiatives, training programs, and incentive schemes.
Support partners in driving local marketing initiatives aligned with brand guidelines.
Ensure strong in-store execution including VM standards, product display, storytelling, and customer experience.
Conduct regular store visits to review KPIs, staff readiness, and competitive landscape.
3. Channel Operations & Commercial Execution
Ensure optimal product assortment, stock allocation, and replenishment management to maximize sell-out.
Monitor E-commerce and CRC performance, identifying opportunities to improve conversion, service quality, and retention.
Oversee operational processes including order management, delivery follow-up, credit management, and after-sales coordination.
Ensure smooth execution of commercial agreements in compliance with internal policies and legal requirements.
Coordinate closely with Supply Chain, Finance, and Marketing to ensure operational efficiency.
4. Planning, Reporting & Performance Analysis
Manage sell-in planning and closely track sell-out trends across all channels.
Prepare and deliver regular sales reports including weekly, monthly, and quarterly performance reviews.
Analyze POS-level KPIs (sales, stock cover, productivity, conversion where applicable).
Provide actionable insights based on sales data, competitor activity, and market trends.
Proactively propose corrective action plans based on performance gaps.
Experience & Qualifications
Minimum 3 years of experience in a similar commercial or retail performance role within luxury goods.
Strong understanding of wholesale and travel retail environments; experience in e-Commerce is a plus.
Hands-on experience in store performance management and activation planning.
Strong analytical capability and proficiency in sales reporting and forecasting.
Commercially driven with strong negotiation skills.
Experience working in a matrix organization and cross-functional collaboration.
Fluency in English (written and spoken).
Key Competencies
Strong business ownership and accountability.
High level of analytical rigor and reporting discipline.
Result-oriented with strong execution capability.
Ability to translate data into practical sales action plans.
Strong stakeholder management and influencing skills.
Operationally detail-oriented yet strategically minded.
Agile and adaptable in a fast-paced luxury retail environment.
#Richemont #WeCraftTheFuture