Retail Coordinator - Commercial Partnership Department

Job description

  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. 

MAIN PURPOSE

Within Cartier Middle East, the Retail Coordinator is responsible for assisting the operations of the Partner Boutiques (Qatar, Bahrain, Kuwait, Lebanonand Morocco) & POS, providing the necessary analysis of their performance to guide decision-making. You will also coordinate the implementation of major tools/processes aiming at optimizing the retail performance of our network.

 

KEY RESPONSIBILITIES

 

1. Administration & retail operations

·  Validate with the Area Sales Managers the monthly commission/incentives for the boutiques & POS.
·  Follow up on boutique uniforms orders.
·  Support with follow up on payments and make a monthly report to the Area Sales Managers.
·  Transfer information to Cartier Boutiques & POS when required/ forwarding products news (novelties) to partners in a timely fashion and get orders when necessary.
·  Collect partners’feedback on new launches and provide them to the marketing team.
·  Maintain a close follow up on SAV related matters- including checking policies are followed, pieces correctly sent to Richemont FZE and returned on time back to market.
·  Ensure the commercial policies and retail guidelines are implemented and respected.
·  Follow up on credit/debit notes & ensure correctly processed.
·  Maintain updated staff lists of all Partner Boutiques & POS.
·  Order of boutique stationery and make sure they are as per the Cartier guidelines.

 

 

 

2. Retail projects coordination

·  Implement and follow up new projects developed locally or internationally by Cartier HQ. Example: NFC Cards, Cartier Care,etc.
·  Plan and coordinate projects development with concerned support departments and provide regular feedbacks to Partner Boutique Management.
·  Manage projects kick-off in in boutiques and follow-up on implementation with retail staff.

 

 

 

3. VM & SDP support

·  In coordination with the VM Specialist:
·  Ensure constant availability of sales accessories including trays & gloves
·  Visitthe Partner Boutiques and ensure they are following the correct VM guidelines with correct assortments in place.
·  Ensure the Cartier boutique environment is maintained as per guidelines, including flowers, staff grooming & customer service.
·  Ensure that maintenance & cleaning contracts in place per boutique & POS.

 

 

 

4. Boutiques Coordination

·  Follow up of performance of sales team and put actions to improve it.
·  Workwith Area Sales Managerand Coach Team to organize session of coaching within the boutiques & POS.
·  Follow up on plans for new spaces in existing Boutiques.

 

 

 

5. CRM Support

·  In coordination with the Client Specialist, analysis on clients: men /women /age/  nationality /  frequency / how much they spend.
·  Make sure all Wishing cards/ new books are sent on time; work on an agreement with a supplier to handle mailings.
·  Follow up with the boutique & POS on the gifts to be sent to VIPs.

 

 

6. Meetings – Events & Office Support:

·  Assist on organizing meetings, seminars & trainings.
·  Support PR & Events team with partner events and exhibitions.
·  Prepare presentations & reports for Regional Sales Director.
·  Coordinate with Retail, Marketing & Events departments to ensure effective communication on work relating to partners.

 

 

PROFILE:

·  Minimum 2 to 3 years’ experience in Retail coordination
·  Previous experience  in luxury industry is highly desirable
·  Agile to adapt to the different partners profiles
·  Rigorous
·  Creative
·  Curious
·  Polyvalent
·  Flexibility to travel within GCC
·  Good computer skills (pack office) : comfortable with excel and used to making PPT presentations
·  Fluent in English, French and Arabic are a +