Product Category Supervisor (Future Opening)

Job description

  

Cartier, l'artisan des passions.

JOB MISSION

 

As an Ambassador of the Maison, his/her core mission is to ensure an excellent client experience, to achieve sales targets and to develop his/her client portfolio. Additionally, he/she manages the sales performance of a product category in his/her boutique, to ensure that all measures are put in place to achieve sales targets.

 

MAIN ACCOUNTABILITIES

 

Sales Achievement & Client Portfolio Management 

 

·  Ensures a unique and exceptional client expe­rience before, during and after a sale
·  Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
·  Adapts according to the clients’ needs and motivations
·  Deals with ease during negotiations and with objections
·  Transmits the passion and values of the Maison
·  Meets individual and boutique targets, both quantitative and qualitative
·  Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
·  Participates to client events and acts as an Ambassador of the Maison

 

Sales Performance Management

 

·  Understands and adheres to the Maison’s and his/her market’s commercial strategy linked to the product category
·  Analyses the boutique performance of his/ her product category with the available tools (Dashboard, Capabilities, Context)
·  Identifies and leads the implementation of prio­rity actions to develop the sales of the product category, validated by the Boutique Management
·  Assists and supports sales team to achieve sales targets of the product category
·  Implements, together with the Boutique Manage­ment, follow up actions

 

Operational Implementation & Supervision

 

·  Ensures that all procedures, policies and guide­lines linked to the product category are imple­mented and respected
·  Contributes to Visual Merchandising optimiza­tion of the product category (display of visible assortment)
·  Alerts and suggests optimization of the stock to the Boutique Management
·  Ensures the availability and use by the team of all dedicated tools (sales tools and client tools)
·  Prepares for and optimizes all product launches for the product category
·  Ensures the correct implementation and use of all additional services linked to the product cate­gory (engraving, personalization, etc.)

 

4. Product Category Referent

 

·  Acts as a “key contact” for team, clients and local headquarters and ensures a smooth two-way communication (regular feedback on collec­tions, special requests, reporting)
·  Participates to the improvement of product knowledge of the boutique team
·  Collects and shares information about competi­tors and business evolution
·  Participates and represents the boutique in all events linked to the product category (fairs, cocktails, etc.)

 

JOB PROFILE

 

Education

 

·  Post graduate degree

 

Required Experience

 

·  At least three years of previous experience in retail sales, preferable in luxury goods

 

Technical Skills / Abilities

 

·  Fluency in English, Arabic would be an advantage.
·  Computer skills – Good knowledge of MS Office, NSI.

 

Personal Skills

 

The successful candidate will have the following personal qualities:

·  Ability to federate and convince
·  Strong communication skills
·  Business acumen
·  People. Results and client oriented
·  Structure and organized
·  Sales skills and product knowledge