Offers “Richemont”

Expires soon Richemont

Payments & Fraud Analyst (3-month Project)

  • Amsterdam, NETHERLANDS
  • Marketing

Job description



Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

WE RECRUIT
Leap into the holiday season with us and join our fantastic Payments & Fraud team in Amsterdam! You will get a front-row seat as an active member of our operations in fraud prevention for a period of 3 months

As the Payment & Fraud Analyst, you are responsible for preventing Online Fraud for different e-boutiques operated by Richemont Europe. Continuously analyse customer history, external databases, and liaise with the Client Relation Centers and banks to approve genuine orders, and reject fraudulent ones.
You act as a point of contact for any payment/fraud question from the Relation Center. The Payment & Anti-Fraud Analyst is also assisting the retail stores in any ‘card not present’- transactions. You will be reporting to the Payments & Anti-Fraud Manager, and acts as a backup in his absence.

KEY RESPONSIBILITIES
Risk Management and Fraud Detection
• You assess and control each transaction placed online or via phone, based on researching various databases and investigating with different tools
• You contact banks to verify that a certain transaction placed by the cardholder is genuine
• Contact the banks when necessary to verify the transaction is genuinely placed by the cardholder
• You provide different e-Boutique teams with “Accept or Reject” recommendation within agreed deadlines
• Be in charge of spotting fraud patterns across different transactions and reporting them to the Anti-Fraud manager
Assist the banks, PSP and law enforcement
• Take up pro-activity in reporting important fraud attempts to the banks of the cardholders
• Dispute chargebacks with the banks
• Assist law enforcement and provide information for their investigations when requested

Governance and Compliance
• Liaise between e-Commerce and the Client Relations Centre teams
• Maintain day-to-day contact with the e-commerce and Client Relations Center Teams  regarding payment and fraud-related issues
• You regularly train the teams of the CRC on fraud identification and payment evolutions
• Keep up to date with the knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) and related regulations
• Be in charge of protecting all the customer's data information by respecting this set of rules

Payments
• You verify and approve the refund requests coming from the brands in a timely manner
• Prevent any failed billing by monitoring payment status
• You pro-actively maintain a good knowledge of the industry trends in payment and online checkouts

Reporting
• Develop, iterate and publish the monthly E-Commerce activity reports on anti-fraud
• Propose reporting evolutions

YOUR PROFILE
• You have minimum 1-year experience in an E-Commerce Fraud environment - essential
• Your strong analytical skills and high attention to detail is essential
• You have experience in an Anti-fraud, online fraud prevention/analysis/investigation, loss prevention environment
• Excellent knowledge of Excel is required
• Experience with the use of online payment systems (Global Collect, Adyen, CyberSource,…) and fraud tools (Accertify, ReD, CyberSource, Kount,…) is required
• Ability to work with deadlines and prioritize work effectively
• Your English language skills are at a very high level
• Flexibility in work schedule is required

WE OFFER
We offer you a great international environment with strong professionals in the field. Grow and develop your knowledge of Payments and Anti-Fraud Analysis and get a deep overview of the market and our online operations.

We also offer a competitive salary to reward your efforts and a supportive environment.

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