Offers “Richemont”

Expires soon Richemont

Key Holder - Cabazon

  • Cabazon (Riverside)
  • Community management

Job description



Femininity, sensuality, energy, lightness and romanticism, these qualities are as recognizable in Chloé's clothing and accessories today as they were upon the brand's creation over 60 years ago. Chloé's talent for evolving its style while remaining true to these underlying values has earned the brand its iconic status amongst the world's most fashion-conscious, sophisticated women.

KEY RESPONSIBILITIES:

·  Brand Ambassador/Client Relations
·  Represent Chloe as a Brand Ambassador to clients, employees and the community through networking, interaction, client service and follow up. 
·  Support team with guidance and partnership as it relates to Customer Service, service based selling and client outreach.
·  KPI Tracking/Individual Goals
·  Responsible for assignment and monitoring of individual sales goals and KPI’s per Sales Associate, tracking of these goals including RTA and coaching to achieve.
·  Partnership with Boutique Director in administering MTB’s.
·  Service Quality/Situational Leadership
·  Exhibit strong customer service skills and offer client experience in line with Brand standards. 
·  Diffuse and manage through difficult client situations and intra-store conflicts. 
·  Respond to client needs timely and embrace customer feedback.
·  Product Focus
·  Assist with product feedback, missed opportunities, best/slow sellers, cycle counts, merchandising, training and inventory prep

 

JOB PROFILE:

·  Three or more years in Luxury Retail, preferably in supervisory role.  LA market experience preferred.
·  Computer proficiency; Word, Excel, Outlook, SAP, Lucas POS Interface.
·  Articulte communicator, motivational example of service, organized, high energy, positive outlook with ability to multi task. 
·  Unafraid of challenging situations or standing for what is right for the business or team. 
·  Flexible with customers, objective with staff.  Open availability, Team minded. 
·  Ability to work well alone or with others. 
·  Professional. 
·  Receptive to feedback and criticism. 
·  Punctual, dependable and dedicated.

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