Offers “Richemont”

Expires soon Richemont

International Care Services Project Manager

  • Marketing

Job description

“A great opportunity to support an activity in full transformation and contribute to build a seamless and pleasant service experience to our clients.” Aude M., International Care Services Manager


We would like to talk to you about the opportunity to join our Client Marketing department as International Care Services Project Manager for 12 months. In this role, you will work for the success of the Maison’s Client Services strategies. You will focus on designing and running efficient and user-friendly care services offers & processes.



Define and implement an attractive and efficient services offer:

·  Support the management of the Cartier services offer in collaboration with the Manufacture and the Marketing departments
·  Recap, update and clarify the policies in clear documents for the markets
·  Identify updates and improvements to be made, and define the action plan
·  Support the markets to answer questions and requests regarding the Cartier service policies and prices


Design and run smooth care services processes

·  Assess the current organization and flows, identify and tackle pain points
·  Define and write CS procedures to be applied in Retail / boutiques
·  Support markets to understand and implement new processes
·  Collect markets and boutique feedbacks to ensure our business processes are aligned with business needs, and adjust them accordingly


Collect and prioritize business requirements to enhance our systems:

·  Collect enhancements and requirements from the key user community
·  Manage the business requirements backlog and support the Maison requests to the Group teams
·  Participate to workshops, co-design final solutions, support test and go-live phases



·  You have a master degree from a Business school or equivalent
·  You have 3-5 years’ experience in a similar position, an experience in boutique would be a plus
·  You are curious about what engages with clients
·  You have a strong project management expertise
·  You possess a strong experience in multiple stakeholders’ management
·  You possess excellent communication skills
·  You are rigorous and organized, and you give attention to details
·  You are highly customer-oriented
·  You possess a data driven decision mentality
·  You feel comfortable working autonomously and as a real team player
·  You speak English fluently



·  We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments.
·  We create a positive environment where we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
·  We constantly develop you with trainings, continuous learning and feedback culture. Building a healthy and strong feedback culture, where you will feel entitled to give an honest opinion, is essential to us.



If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet our hiring manager and the HR partner for a confidential interview. 

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En savoir plus sur la vie chez Cartier

Richemont possède plusieurs des plus grandes entreprises mondiales dans le domaine des produits

de luxe, avec des atouts particuliers dans les domaines de la bijouterie, des montres et des

instruments d'écriture. Cartier a rejoint le groupe en 1988.

En savoir plus sur le Groupe Richemont

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