Intern, Sales Administration

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Embark on an enriching journey this summer by joining our dynamic and highly engaged Summer internship program at Richemont!

WE WELCOME Passionate and enthusiastic students eager to gain firsthand experience and contribute to the daily operations and exciting projects within the high-end luxury sector, spanning jewelry, timepieces, fashion, and accessories. If you're curious about the intricate world of luxury brands and ready to make an impact, we welcome you.

YOUR INTERNSHIP EXPERIENCE As an intern, you will be fully immersed in Richemont's vibrant organization and unique culture, engaging in a wide array of activities across our prestigious Maisons. You will play a vital role, assisting your dedicated team in executing brand or functional strategies, and contributing to key initiatives and projects that drive development and understanding in areas such as sales, culture, analytics, and service.

ROLE OVERVIEW: This internship provides an excellent opportunity to immerse yourself in the Sales Administration department. You will play an important role in enhancing our operations by providing exceptional customer service, proactively managing the entire order lifecycle and providing essential support for the team’s daily tasks, all aimed at maximizing the department's efficiency and potential.

KEY RESPONSIBILITIES

• Order Management Support: Assist the team with various order management tasks, including learning about the order lifecycle from order creation across Maisons to verification. Support collaboration with brands and wholesalers by helping with order confirmations and inquiries. Gain exposure to utilizing SAP and Booster systems for daily tasks.
• Data Support & Analysis: Support the maintenance of accurate order and backorder records. Assist with processing invoices and learning about order allocation and delivery coordination with our supply chain, distribution center, and finance teams. Help compile sales data, lead times, and volumes to support team analysis and identify potential trends.
• Customer Service Learning: Learn about customer relationship management by assisting with customer inquiries and supporting the resolution of issues related to products and backorders (pre-sale, during sale, and post-sale). Understand how to build and maintain professional relationships within our dealer network.
• Inventory Assistance: Assist with monitoring inbound and outbound deliveries to support accurate inventory levels. Learn the process of placing purchase orders for specific items (e.g., straps, buckles, parts). Support the maintenance of an organized inventory system.
• Administrative Support: Provide general administrative support to the team. Assist in troubleshooting and resolving SAP transmission issues.
• Partnership Exposure: Learn about vendor collaboration by assisting with communication with strap vendors regarding lead times and concerns. Support the management of intercompany goods transfers and warranty replacements.
• Process Contribution: Actively participate in team meetings and contribute to a positive and collaborative team environment. Learn about ongoing process improvement initiatives.

YOUR PROFILE

• Currently enrolled in an accredited university or college program
• Technologically proficient with strong computer skills, including Microsoft Office Suite
• Exceptional written and verbal communication abilities, with a keen eye for detail
• An innovative and proactive thinker, thriving in a dynamic, fast-paced environment
• A collaborative team player, eager to contribute, empower others, and achieve collective success
• Highly energetic and enthusiastic about supporting diverse projects and initiatives.

WE OFFER

• A stimulating and competitive work environment, surrounded by passionate professionals dedicated to excellence
• The opportunity to gain invaluable insights into the luxury goods industry, laying a strong foundation for your future career
• Benefit from a dedicated Mentor, a subject matter expert and leader, who will guide your immersion and ensure a rich, supportive learning experience
• Compensation: $20-25/hourly
• Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

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