HR Operations Manager

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Be a part of our Team! 

We are looking for an experienced HR Operations Manager to support to the Richemont Team in Oceania, The successful candidate will play a pivotal role in ensuring the seamless and efficient delivery of Payroll and HR operational services across Oceania for Richemont and our Maisons. This position is critical for providing high-impact HR support, focusing on accuracy, compliance, and continuous improvement of all HR operational processes.

HOW WILL YOU MAKE AN IMPACT?  
 

HR Operations

• Drive the development, implementation, and continuous improvement of HR operational processes, including but not limited to onboarding, offboarding, employee data management, benefits administration, and HR system utilisation.
• Develop and maintain comprehensive HR operational policies and procedures, ensuring they are clearly communicated and consistently applied across the organisation.
• Effectively support self-service and trialing of queries for resolution.
• Collaborate with the broader HR team and leaders to develop and maintain relevant knowledge materials at an appropriate level of expertise in the HR Operations team.
• Act as the primary point of contact for complex payroll queries and escalations.
• Collaborate with finance and accounting departments to ensure accurate financial reporting related to payroll.
• Support the provision of relevant HR policies and procedures providing effective HR processes and solutions to all stakeholders.
• Identify opportunities for process automation and optimisation to enhance the employee experience and reduce administrative burden.
• Leading quality data management processes in the HRIS ecosystem.

HR Compliance

• Ensure all HR operations are executed with a high degree of accuracy, efficiency, and compliance with internal policies as well as legislative, regulatory, and industrial instrument obligations, including building a structure of cyclical and ad-hoc reporting to pre-empt any changes to these obligations.
• Develop and educate related HR, people managers or employees according to compliance standards.
• Take immediate actions to rectify and follow up on any non-compliant cases.
• Work closely with internal compliance team on quarterly compliance review, queries and reports.
• Work closely with external wage compliance service provider and monitor reports.

Client Experience

• Deliver excellent customer service to internal and external stakeholders ensuring all queries and requests are resolved in a timely manner.
• Analyse performance reporting and engagement data to identify and improve process improvements.
• Collaborate with key stakeholders across the business to ensure exceptional client satisfaction.

Team management

• Lead, mentor, and develop a team of HR operations and payroll professionals, fostering a culture of high performance, collaboration, and continuous learning.
• Define and communicate clear areas of responsibility and objectives to team members.
• Set clear performance objectives, provide regular feedback, and conduct performance reviews for team members.
• Ensure the team is adequately trained on all relevant systems, processes, and compliance requirements.
• Retain team members by continuous job satisfaction through empowerment, increase of scope and responsibility.

Stakeholder Management & Internal Client Experience

• Cultivate strong, collaborative relationships with internal stakeholders across Maisons and Functions to understand their needs and ensure HR operations effectively supports business objectives.
• Act as a trusted advisor and primary point of contact for operational HR and payroll matters, providing clear, timely, and accurate information and solutions.
• Champion a positive internal client experience by ensuring HR operational services are delivered with professionalism and efficiency.
• Gather feedback from internal clients to continuously improve service delivery and address pain points proactively.
• Communicate effectively about changes in HR policies, processes, and systems to ensure smooth adoption and understanding across the organisation.

Dimension of the role

• Geographical Coverage: Australian and New Zealand
• Direct reports: 2 to 3 employees

HOW WILL YOU EXPERIENCE SUCCESS WITH US?  
We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have: 

• Proven experience in managing a HR Operations function in a fast-paced environment required – minimum 3-5 years’ experience in a Managerial role.
• Exceptional multi-tasking and organisational skills to manage workload, priorities and deadlines, while ensuring all paperwork are up-to-date and accurately documented
• Excellent verbal and written communication skills
• Ability to build and manage authentic and effective relationships with internal and external stakeholders
• Able to work effectively with minimal supervision
• Strong leadership skills to lead and coach team members of different skillsets

HOW DO WE KEEP YOU SMILING: 

• A great opportunity to be a part of a dynamic and diverse team. 
• This role will help build your knowledge and experience in all aspects of IT.  
• A generous salary and other wonderful incentives as part of the Richemont Group
• Finally, the opportunity to explore a plethora of opportunities within Cartier and the Richemont Group 

 YOUR JOURNEY WITH US:  

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.  
• If you are successful through the phone interview, you will be invited to attend an interview with our HR Director and Senior HR Manager for Richemont to assess your fit for the role and business. In return, we will also share insights on our team dynamics and our company culture.  
• The final candidate will be invited to meet with our Market COO and Regional HRD
• The successful candidates will start with the business after background checks are completed

#Richemont #WeCraftTheFuture