Offers “Richemont”

Expires soon Richemont

Guide Guest Relations (m/f/x - 10-20%)

  • CDI
  • Schaffhausen (Bezirk Schaffhausen)
  • Teaching

Job description

For our guest relations team at our headquarters in Schaffhausen, we are looking for a

 

GUIDE GUEST RELATIONS (M/W/X – 10-20%)

 

You will be taking care of international guests visiting our manufacture center and museum in a competent and courteous manner. During guided tours, you will convey IWC's traditional history and the fascination of the art of watchmaking, thus making a significant contribution to emotional customer loyalty and to the sale of our watches.

 

Start : Upon agreement

Duration : Permanent

 

KEY RESPONSIBILITIES:

Manufacture center tours

·  Conducting half-day or full-day guided headquarters and manufacture center tours in English (in other languages if required) with international groups of guests (press, end customers, etc.)
·  Conducting one-hour virtual manufacture center tours in English (in other languages if required)
·  Situational preparation before arrival and tidying up of the premises after tours

 

Museum tours

·  Conducting guided museum tours in English (in other languages if required) for international groups of guests (press, end customers, etc.)
·  Situational preparation before arrival and tidying up of the premises after tours

 

Saturday assignments at the IWC Museum

·  Taking care of international museum visitors including a short introduction to the museum building and the operation of the showcases and audio panels
·  Complete responsibility for museum operations
·  Ensuring compliance with all safety precautions in accordance with internal guidelines
·  Admission management of museum guests and daily cash desk settlement
·  Continuous improvement of guided tours and their implementation

 

YOUR PROFILE:

·  Strong customer- and service orientation for international guests
·  Representative with a self-confident appearance
·  Flair for (virtual) presentations in front of an audience
·  Flexibility and ability to work under pressure with a high-quality awareness
·  Communicative, proactive, and punctual team player
·  Interest in precision mechanics and the watch- or luxury goods industry
·  Excellent language skills in English (native language) and fluency in German (at least level B2). Other foreign languages are an advantage
·  Good IT user skills (MS Office package, Zoom and other software programs)

 

WE OFFER:

IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.

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