Offers “Richemont”

36 days agoRichemont

Global Retail Trainer

  • West Malling (Kent)
  • Marketing

Job description

Join Watchfinder and build your career today!


We are searching for an inspiring and engaging global retail trainer, with great communication skills and the ability to motivate others, to join our team here at the Watchfinder.

In this role, you will partner with key stakeholders across the organisation to develop, implement, and maintain the retail sales training strategy for Watchfinder, as well as identifying future needs and developing solutions with the purpose of nurturing excellence throughout the network and supporting business performance.


How will you make an impact?


·  Where applicable, design and deliver a high-impact training across customer experience, sales ceremony, and negotiation techniques to new and existing staff to drive uniformity across Watchfinder populations.  
·  Ensure high quality, consistent and innovative approaches for delivering programs, improving learner experience and accelerate performance.
·  Manage the coordination and administration of global training retail including scheduling, booking and evaluation of training, recording attendance and reporting.
·  Work to improve and constantly review our sales process both in store and via phone/email to ensure that conversion is constantly improving.
·  Evaluating the effectiveness of the training by obtaining feedback from commercial data.  
·  Involvement with training of boutique staff throughout their employment, working with retail managers across retail to come up with solution for training needs for their teams
·  Be able to understand the strategic business directions of the company, implement training measures and design programs to address those needs for the future operation and expansion.
·  Deliver workshop-style training in-store, classroom and virtually.
·  Build key relationships with L&D & training professionals across the Richemont Group to leverage further resources that could be implemented within Watchfinder.
·  Communicate and coordinate and important training projects at an international level to drive engagement and session uptakes.


How will you experience success with us?

·  Minimum 2-3 years’ working experience in a retail training and development environment for a leading company, not necessarily from a “luxury” background but experience with a structured sales process and brand 
·  Strong Project Management skills
·  Prior experience of creating and facilitation retail training programmes.
·  You will have the ability to design/develop and deliver informal and formal learning solutions
·  Ability to communicate effectively (verbal and written) with different levels across the organisation.
·  Prior experience of designing and creation of Digital eLearning content
·  Ability to thrive within and enjoy an ambiguous ever-changing environment
·  Ideally need to have knowledge of pre-owned and/or part exchange industries within the luxury or automotive industry.




·  Work in keeping with Watchfinder brand Values


Your Journey With us:   

1st Stage  – After your application has been selected, our Talent team will reach out to you within two weeks to conduct and introductory call

2nd Stage  – Video interview with the Head of Domains & Operations + Another team member. If successful, you will then be sent a brief to present back at final interview.

3rd Stage –  Final Interview with the Head of Domains and Chief Commercial Officer & HR Representative.


Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

To be part of this exciting journey, apply now!


How do we keep you smiling?

As a member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.  You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through an exciting period of change from a UK centric business to an international company. Giving you the opportunity to grow and gain further opportunities in the future. This position will also give you the opportunity of genuine career development within a dynamic and forward-thinking international business.

On top of this we offer a competitive salary and benefits package which includes:

·  Private healthcare and dental
·  Competitive pension scheme
·  Season ticket loan
·  Holiday scheme
·  Cycle to work scheme
·  Employee Assistant programme
·  Extensive group discounts
·  Life Assurance
·  Income Protection
·  24 Days annual leave + Bank Holidays + additional days for Birthday, Wedding and moving Home.


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Make every future a success.
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