Offers “Richemont”

41 days agoRichemont

Full-Time Fragrance & Accessory Ambassador - Aventura

  • Aventura, USA
  • Sales

Job description

MAIN PURPOSE

The Fragrance & Accessories Ambassador of the Maison achieves and exceeds fragrance and accessory sales targets as directed by management, and elevates each guest’s personal Cartier journey through an emotional experience. The Fragrance & Accessories Ambassador motivates and educates the boutique team to develop sales in the Welcoming Offer categories. They are also an active participant in the daily operations of the boutique.

 

 

KEY RESPONSIBILITIES

·  Create exceptional client experiences resulting in strong fragrance & accessories sales
·  Support the boutique to achieve and/or exceed monthly fragrance and accessories sales targets
·  Ensure that each client and visitor receives an exceptional welcoming experience, leveraging any waiting period (before or after the appointment) to subtly introduce fragrance and accessories as an emotional component of the Cartier universe and a perfect gifting option
·  Partner with Sales Associates during client appointments to encourage and present cross-category selling opportunities
·  Process fragrance and/or accessory sales for Sales Associates, if needed
·  Expertly uncover clients’ needs and expectations about fragrance and accessories (for self-purchases and gifts), while handling objections or pushback with ease

 

·  Develop and grow fragrance and accessories clientele
·  Initiate client outreach by leveraging fragrance and accessories client lists provided by corporate Client Development team to cultivate enduring brand loyalty
·  Foster authentic connections with new and existing clients resulting in long-term and trusted relationships
·  Enrich CRM database with notes on client preferences and milestone celebrations
·  Host private fragrance/accessories appointments for clients and their friends & family
·  Identify clients with interest and potential to grow into additional categories, and direct them to a trusted Sales Associate to continue their Cartier journey

 

·  Act as a referent for the fragrance and accessories categories in the boutique
·  Raise awareness, product knowledge and passion for fragrance and accessories across the entire boutique team by hosting weekly training moments during morning meetings
·  Support execution of all fragrance and accessories initiatives (such as new furniture installation, events, new launch introductions, sampling etc.) in partnership with boutique management and corporate stakeholders
·  Maintain inventory of fragrance testers and ensure their presence on selling tables
·  Ensure sufficient product stock levels and inclusion of fragrance samples with every boutique sale
·  Share relevant client and team feedback with fragrance and accessories corporate teams and suggest actions for improvement

 

·  Support daily boutique operations
·  Understand and comply with all security and operational policies and procedures for the Group, Maison and Boutique
·  Assist with daily set-up, merchandising and breakdown of the boutique
·  Organize back-stock for accessories and fragrance product
·  Communicate any maintenance issues on fragrance wall, tables or accessory displays
·  Listen to and implement Boutique Manager/team members’ feedback

 

JOB PROFILE           

·  2 to 5 years of previous experience in luxury retail, service or hospitality environment
·  General knowledge of perfume and accessories categories

 

PERSONAL SKILLS / ABILITIES :

·  Excellent interpersonal and communication skills
·  Excellent sales skills
·  Strong attention to detail with the ability to multi-task with precision
·  Self-starter with team-player approach
·  Structured and vigorous in follow-up
·  Entrepreneurial attitude: meet challenges with resourcefulness and proactively generate suggestions and innovative approaches to new ideas

 

COMPENSATION

·  Hourly rate-based
·  Monthly bonus for exceeding boutique fragrance and accessories sales targets
·  Health benefit eligibility

 

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Learn more about life at Cartier

www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Miami

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