Fragrance Retail Operations Executive

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Sales

• Implement commercial action plans to drive sales, not limited to the planning of events, animations, local activations and evaluation of incentives).
• Prepare sales forecast for local market input (Singapore, Malaysia, ASEAN).
• Support the annual budgeting process in collaboration with the markets’ retail team and retailers, coordinate the sales performance and adapt the commercial strategy accordingly.
• Ensure best possible profitability by monitoring and controlling the expenses.
• Collect and manage retailer purchase orders and POSF needs monthly and liaise with operations teams for deliveries.
• Manage product returns in collaboration with operations team
• Collect, consolidate, and analyze sales performance and tracking of KPIs: specifically, sell-in, sell-out, rankings and market share.
• Manage invoices and other financial administrative tasks.
• Arrange and prepare monthly meetings with local retailers.

Marketing & Communication

• Prepare marketing plans and novelties for the discussion with the retail team and retailers.
• Establish global assortment per retailer and planogram recommendations.
• Propose and execute the trade marketing action plans to address clients’ needs and achieve commercial efficiency.
• Build communication plans to increase awareness of Cartier fragrances (PR/media/digital).
• Manage the forecast of novelties and non-saleable goods.

Visibility & Image

• Ensure the Maison’s image is respected and protected across the network (not limited to staff grooming, VM displays) and take corrective actions as necessary during market visits.
• Work in close collaboration with the respective team member(s) on various retail channel to reach a better consistency across the SEAO network (market visits, new launches, stock assortment, visual merchandising)
• Execute tactical sell-out animations in line with global strategy of Cartier Parfums.
• Provide necessary guidance and training for all the Beauty Advisors (BA) on product knowledge, selling tips, and service skills, with the support of local subsidiary training teams.

Business development

• Conduct analysis to propose new business opportunities with partners in the SEAO markets.
• Assess and convert e-commerce opportunities.
• Negotiate permanent visibility (CAPEX) in the existing POS, and new openings in line with the Maison image and strategy.
• Under the guidance of Senior Manager and commercial management team, support the preparation and negotiation of commercial terms with operators.

KEY COMPETENCIES

• Bachelors or Master’s Degree in Business, Marketing or other relevant fields.
• 1 – 3 year experience in similar capacity is preferred
• Prior experience in retailer management has an added advantage given the sales management responsibilities – e.g., Beauty, Luxury Retail or Eyewear industry.
• Good business acumen and solid analytical skills with deep knowledge of Excel and PowerPoint
• Strong communication skills and team spirited.
• Highly organized with proven project management capabilities, skilled in coordinating complex projects and cross-functional teams effectively.
• Proactive attitude and able to work independently.

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