Offers “Richemont”

Expires soon Richemont

Field Services Technician

  • Dubai, UAE
  • IT development

Job description

Field Services Technician

 

 

CONTEXT

Reporting to the IT Proximity Team Leader and representing the Group IT department, the Field Services Technician is a member of the Field Services and Support (FSS) team. The role is accountable for providing and delivering effective support across the FSS perimeter, for cases that require either remote or physical presence to be resolved. The ultimate aim being to deliver a high quality, truly value added service to the business users, actively engaging these users in the technology available to them. In this context, the Field Service Technician works closely with the Service Desk Analysts, Field Services Engineers and interacts with end-users in a complexinternational environment.

 

HOW WILL YOU MAKE AN IMPACT?

 

Project Management

• Participate to the project / activities delivery

• Handle tasks assigned to him

• Respect the deadlines

• Identify and report potential risks

• Proactively report any project / activities expressed by an entity

 

 Service Management

• Delivery and support of the Group IT services

• Follow, contribute, seek for evolution and promote the Group IT standards

• Stage, deploy and administer components within your area of expertise

• Monitor proactively the IT Infrastructure and services under your supervision

• Ensure proper operational follow-up and escalation to the relevant Group IT support team

• Provides excellent Customer Service and a real added value to clients via the different communication channels available

• Promotes available technology when liaising with clients in order to explain and encourage the use of available tools

• Applies a flexible approach working on a rotational support model within the FSS team.

 

YOUR JOURNEY WITH US:

  1.    If your application is selected, we will reach out to you ASAP for an informal introductory call.

2.    The next step from there would be a first Technical interview with the SAP BC Business Area Manager and if there is a match, you will have a personal meeting with them and our HR Business Partner.

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