Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
Reporting to the E-business manager based in HQ, the Europe E-Business Specialist supports the operational excellence and commercial performance of Piaget’s e-commerce activities across European markets. This role is responsible for managing day-to-day e-commerce operations, proposing new ideas to drive best practices and optimum processes, collaborating with the client relationship center, supporting CRM-driven lead-to-boutique initiatives across European markets, and overseeing the operational management of e-tailers.
You will make an impact by:
1. E-Commerce Operations Management
• Oversee daily e-commerce operations (order management, fulfillment coordination, returns, payment monitoring, fraud checks)
• Monitor website performance, stock availability, and product launches in coordination with HQ and local teams
• Identify process improvement opportunities & coordinate with various stakeholders to enhance efficiency and customer experience
• Key user for testing on technical improvement rollout
• Review Europe online content and propose new ideas (assortment, merchandising, new opening)
2. Client Relationship Center (CRC) Management
• Act as Piaget’s point of contact for CRC team
• Collaborate with group stakeholders to ensure operational excellence, client satisfaction
• Deliver Piaget maison-specific trainings to ambassadors
• Liaise among HQ, European markets, and CRC teams for client engagement & lead-to-boutique initiatives
3. E-tailer Operations Management:
• Coordinate product assortment upload, stock shipment etc. with e-tailers
• Monitor sell-through, stock rotation, and inventory
• Train e-tailers on group-specific digital tools for sell-out declaration, client data capture etc.
4. Global Ecom / CRC pilot:
• Collaborate with HQ teams to be the test ground for global Ecom / CRC initiatives
• Document, maintain, train and follow-on worldwide E-Commerce processes towards all relevant teams
• Act as the change agent to support the initiative roll-out with globally
5. Depending on the needs of the organization and the workload, the Company may ask the Employee to carry out other obligations or tasks provided these remain consistent with his/her skills and qualifications
· Bachelor or Master degree with 3 - 5 years experience in E-business/E-commerce/ retail / logistics / CRM
· Familiarity with Salesforce, SAP, and / or other similar systems
· Excellent stakeholder management skills across markets and functions.
· Excellent organization skills, with the ability to manage multiple tasks
· Highly autonomous, entrepreneur-minded, sales-driven, and solution-oriented
· Proactive, innovative, curious, result-oriented and agile
· Fluent in English and French, additional European languages are a plus