Digital & Client Intelligence Manager

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

CLIENT DATA & INSIGHTS MANAGER

CDI

Plan-les-Ouates

FOR THOSE WHO SEEK EXCELLENCE

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Client Data & Insights Manager who is responsible for driving the global client engagement strategy through rigorous data governance, disciplined performance monitoring and cross-functional collaboration.

This role ensures that client data is transformed into actionable insights to support business growth, client development, and CRM excellence across markets.

PLAYING YOUR PART

Client Data Management

• You will track and analyze key KPIs to monitor performance across markets and support client engagement growth
• You will translate business insights into data-driven action plans
• You will support markets in implementing client development strategies based on insights
• You will develop and maintain dashboards to ensure clear data performance visibility tailored for retail teams and top management
• You will supervise client segmentation and scoring methodologies
• You will ensure the highest standards of data governance and compliance
• You will support retail teams in embedding a strong client data culture

Database quality & targeting

• You will Ensure a healthy, compliant, and actionable client database at all times
• You will monitor data quality, completeness, and enrichment across markets
• You will drive continuous improvement in targeting accuracy
• You will ensure relevant targeting strategies for campaigns, in close collration with the client team
• You will support retail teams in embedding a strong client data culture

Client performance governance

• You will manage and track requests through a centralized ticketing system
• You will ensure proper prioritization and resolution of data, CRM, and reporting requests
• You will standardize KPI frameworks and reporting methodologies
• You will strengthen executive visibility on client performance globally

Group interface & cross-functional collaboration

• You will act as key contact for client data topics with the Group
• You will ensure alignment with Group frameworks, tools, and reporting standards
• You will collaborate closely with Regions, Marketing, Retail, Commercial, CS and key maison stakeholders to fuel business growth
• You will promote best practice sharing across markets

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• A solid experience in client analytics, CRM, or data-driven environments
• An expertise in CRM ecosystems (Salesforce, a plus) and understanding of database management and data quality principles
• Ability to operate in a complex, international matrix organization, with a high level of precision and business acumen
• Ability to work cross-functionally and communicate complex insights effectively
• Solution approach and client-centric mindset with attention to detail
• Adaptability and agility, Collaborative and Team spirit
• Fluency in English and French

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.  Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. 

If this fires your imagination, we welcome your application.

#Richemont #WeCraftTheFuture