Offers “Richemont”

37 days agoRichemont

CRM Supervisor

  • 浦东新区, 浦东新区
  • Marketing

Job description

BUSINESS ANALYSIS

 

·  Responsible for the protection and accuracy of client data, in compliance with Richemont security policy.
·  Responsible for identifying and leveraging data of the guest's purchase behaviors to facilitate marketing campaign and event.
·  Regularly measure the performance of the distribution channels through a set of KPI, to reach the set goals for the region/store/staff member.

 

CRM platform/System and DATA MANAGEMENT

 

·  Collaborate with Richemont IT services to implement Wechat works with retail sales teams.
·  Minimizing duplications and data quality.

 

TRAINING

 

·  Wechat work Training of all users in all depts.
·  Ongoing support for all users.
·  Training  store in charge tools for CRM analysis (Excel/PPT/Etc) .
·  Client Event or entertainment on site support

 

SUPPORT FOR CLIENT ACTIVITIES PLANNING AND REPORTING

 

·  Creation of list views for marketing mail outs.
·  Creation of business reports.

 

Communication with Stores

 

·  Communicate with store in charge; to get first hand CRM related feedbacks, like client retention rate, etc.

 

 

Requirements:

·  Minimum of a Bachelor Degree
·  Above 3 years experiences in retail management; Luxury brands preferred
·  Good at MS office skill
·  Good commands of English and Mandarin.
·  Strong communication skill and Influencing skill
·  Strong force and good ability on problem solving
·  Presentable, highly-motivated, adaptable and self-starter

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