Offers “Richemont”

36 days agoRichemont

CRM Coordinator

  • Amsterdam (City of Amsterdam)
  • Sales

Job description

At IWC North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. 

 

CRM/CX COORDINATOR - IWC SCHAFFHAUSEN, MADISON AVENUE 

 

MAIN PURPOSE

The position will be based out of the Madison Flagship boutique and report to the Madison Boutique manager. The CRM/CX coordinator will be responsible to support the Madison team in the execution of daily client relationship management as well as the client treatment for special events and activations.  

 

KEY RESPONSIBILITIES

· 
Track and monitor CRM KPI in collaboration with corporate CRM manager.

· 
Support BTQ team in CRM task, organization of CRM & clienteling activaties.

· 
Support in event organization: Invites, calls, coordination with vendors.

· 
Support with outreach and clienteling campaigns: outreach lists, reporting, follow up etc.

· 
Responsible for CRM BTQ reporting: ROI monitoring, attendance recording, post event campaigns.

· 
Support the sales floor when needed acting as a host, serving beverages and managing wait times.

QUALIFICATIONS

Education:

· 
Bachelor’s degree preferred

Technical Skills/Abilities:

· 
Proficiency of PC skills (Word, Excel and PowerPoint)

· 
Luxury or retail experience a plus

Personal Skills:

· 
Very strong organizational skills

· 
Strong analytical skills, responsible, detail oriented

· 
Strong interpersonal and communication skills

· 
Client-centric mindset

· 
Effective telephone skills

· 
Team oriented

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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