Country Manager
New Delhi (New Delhi)
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
In line with the Maison’s long-term strategy, the Country Manager is responsible for developing the overall strategic direction, brand equity, business growth, and financial performance for IWC in India.
The role involves overseeing Commercial, Marketing, Communication, Operations, and team management while leading local investments to ensure network performance and brand visibility. It also includes attracting and developing a local clientele, driving digital transformation, and fostering client centricity within the organization.
As part of the MEIAT Team, the Country Manager collaborates closely with the regional offices, IWC Headquarters and Richemont shared services to accelerate market strategies, execute 360° engagement plans, and build a high-performing team.
KEY KPI
STRATEGIC DIRECTION AND LEADERSHIP
Set and implement the strategic vision for IWC in India in line with international guidelines, aligning business goals with market demands and brand identity.
Lead the overall operations, ensuring that every function is aligned to the market action plan.
Embraces regional collaboration to drive synergies and performance in the market; this regional mindset is infused across the entire market organization to govern an effective way of working.
Cultivate a performance-driven, forward-thinking and client-centric mindset throughout the organization, ensuring the company is agile and responsive to changes in the luxury market.
FINANCIAL OVERSIGHT & PERFORMANCE / PRODUCTIVITY & PERFORMANCE
Is directly and fully responsible for the P&L, Inventory, CAPEX, DSO and other financial targets (and their monitoring with HQ guidance).
Manage the budget processes (BU, LE) using the support of local Richemont Shared Services.
Drive key financial initiatives, including budgeting, forecasting, and profit optimization, with a focus on maintaining sustainable growth in a competitive sector to achieve local target profitability.
CORE KPI
Business development
Propose annual budget and set sales targets (Sales by Door)
Define Network strategy and recommend marketing action plan in collaboration with Dubai Regional team to achieve sales objectives
Develop and expand corporate and B2B partnerships, with a focus on tapping into the growing market in India (including wedding)
Conduct Real Estate market research & gather competitive intelligence
Identify strategic opportunities for new boutiques and POS and build the related business case
Alongside the team, monitor POS performance and propose actions plan on how to achieve quantitative and qualitative objectives and KPI’s
Work hand in hand with the team to implement a sell-out strategy and activation plan per account
Ensure regular reports are submitted accurately and timely
Recommend and execute strategy for the country in line with regional and global guidelines and objectives
Ensure client service excellence and efficiency of after sales service
Establish strong relationships with partners in an omnichannel approach and manage locally
Network local strategy
Propose, implement and manage and multi-brand & Retail strategy for the country in line with local objectives and international guidelines
Define the footprint strategy in alignment with the evolving needs of the market and the distribution channels (e.g. CRC), while ensuring strong profitability development
Develops an effective and profitable Commercial network including the Specialist strategy with appropriate partners, in a win-win operational mode.
Bring forward leadership to motivate local retail, sales and partner teams and create unique experience
Manage Wholesale growth alongside the team (organic and possible expansion)
Develop network through all channels (Wholesale, TimeVallee, Boutique, Ecom) in the country
Marketing and Communication Strategy
Work hand in hand with the local & regional team and local partners to develop a local communication strategy to recruit, develop and build the Maison’s equity in the market.
Alongside the local IWC team define and implement coop actions plans with partners across all platforms (ATL, CRM, PR, events)
Monitor effectiveness of communication activities and develop constantly to maximize ROI
Own the end to end process, ideation to implementation of local events plan ensuring best execution and image for the Maison’s
Point of sale, operations
Realize field visits to evaluate operations and monitor compliance to the brand guidelines in terms of visual merchandising, assortments, pricing…
Lead, train & guide point of sales/boutique managers & staff
Implement correct point of sale structures with Partner
Follow up on the staff training within the network and customer service implementations
Manage the IWC team in India
Develop and manage the IWC team in India
Define and communicate the mission and objectives to the team, establishing priorities and assessing performance
Develop a positive and entrepreneurial employee relations environment
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