Offers “Richemont”

24 days agoRichemont

Client Advisor

  • São Paulo, BRAZIL
  • Sales

Job description

MAIN PURPOSE

 

The Client Advisor’s mission is to provide an exceptional customer experience and to achieve the sales objectives of the Maison. Act as a Maison Ambassador and uphold boutique image standards. Proactively learn, develop and share knowledge with the team. Identify and execute client development plans with a long-term perspective. Operate according to Cartier standards and champion new services and tools

 

KEY RESPONSABILITIES

 

SALES ACHIEVEMENTS

•    Meet individual and boutique targets, both quantitative and qualitative
•    Ensure a unique and exceptional customer experience
•    Master the selling ceremony 
•    Adapt accordingly to client needs and motivation
•    Transmit the passion and values of the Maison

CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

•    Cultivate strong client relationships and develop client loyalty 
•    Execute targeted CRM actions
•    Master use of Clientelling tools
•    Attend client events and act as an Ambassador of the Maison
•    Know & connect with specific communities to expand client portfolio

BOUTIQUE OPERATIONS & COMPLIANCE

•    Respect all brand and boutique policies and procedures
•    Support the set up and break down at opening and closing of the Boutique
•    Participate in the implementation of Visual Merchandising guidelines
•    Assist with special projects when requested
•    Participate in inventories and undertake administrative tasks and stock room related tasks when required 
•    Master tools related to specific services (functional check, engraving, etc)
•    Ensure proper customer records, security, and handling of cash in compliance with company processes and procedures


EDUCATION
•    Bachelor’s degree or equivalent. 

 

REQUIRED EXPERIENCE
•    Experience working as a client advisor in retail or other service industries. (2-5 years)
•    Experience in luxury and/or hospitality is a plus.

 

TECHNICAL SKILLS / ABILITIES
•    Intermediate English level
•    Proficient knowledge of MS Office  
•    Knowledgeable about watchmaking and jewelry techniques is a plus.

 

COMPETENCIES AND PERSONAL SKILLS
•    Exceptional ability to drive through change and initiatives to achieve company goals
•    Strong multi-tasking ability to handle various competing priorities and demands simultaneously 
•    Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently, and effectively
•    Strong ability to attend customers politely and respectfully, and to offer service that exceeds their expectations.
•    Must be available to work retail hours (including weekends), as needed.

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