Offers “Richemont”

Expires soon Richemont

China assistant Digital Operations Manager

  • 浦东新区, 浦东新区
  • Marketing

Job description



Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.

Our Maisons encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc.





The China assistant Digital Operations Manager is responsible for coordinating the day-to-day operations of the Group’s end-to-end Ecommerce platform, covering order processing, warehousing, fulfilment, return and exchange, payment and refund, as well as digital platforms for digital services and Ecommerce related initiatives.

The primary objective of this position is to work with Maisons’ Ecommerce teams to drive Ecommerce features and capabilities, detail operation procedures, campaign implementations with a focus on business value generation and to ensure Richemont share services teams provide high quality support, including digital tech, compliance, legal, logistics, finance, etc.


He/She must be comfortable in liaising with cross-functions teams, among Group and Maison, central and local, and external partners such as digital market intelligence agencies, 3 rd party ecommerce platform partners, and other service providers, bringing knowledge and mutual understanding.

He/She can think openly and practically about proposed channel optimizations, and can absorb and process significant amounts of information. 

He/She will be working closely with the Richemont brands on supporting efficiency improvement in operational processes and optimizing digital platforms and functionalities to sustain business growth.

He/She will be working with different Tmall partner agencies or other online market-place partners.

He/She will be managing the Ecommerce business process related changes and enhancement for both new platforms / technical implementation of new features, and operating models.



·  - Manage and facilitate the day-to-day E-business operations on Group’s end-to-end Ecommerce platforms and external E-tailor platforms, supporting order management systems, distribution center Ecommerce operations, Ecommerce order processing and fulfilment, return and exchange, payment and refund, etc. as well as digital platforms forEcommerce services and E-business related initiatives, omni-channels business activities
·  - Liaise with other shared function departments for standard and exceptional Ecommerce business cases, operating models and processes
·  - Monitor operations SLA and KPIs with the shared service departments
·  - Produce regular reports, provide optimization suggestions for continuous process improvement
·  - Work with Maisons’ Ecommerce teams to drive Ecommerce features and capabilities, operating procedures, campaigns implementation with a focus on business value generation (e.g. customer experience, fulfilment, sales, etc.)
·  - Gather new Ecommerce business requirement following discovery from daily operation activities, summarize the needs and convert them to change request specifications
·  - Develop new processes and document operations flows in coordination with the respective Richemont shared service departments to support Group and our Maisons’ business growth and new initiatives
·  - Provide support on any new digital, e-Commerce, or omnichannel (New retail) initiatives in the Group to support evolving business needs and opportunities 
·  - Gather market intelligence and competitors’ benchmarks regarding customer expectations, online market-place development and omni-channel functionalities to share insights with brands and cross-functional teams
·  - Suggest and share market best practice and competitive ideas to enhance digital platforms, and collaborate with project teams for implementation









·  Bachelor's degree in business, marketing, e-Commerce, supply chain, MIS, or related field required
·  5 + years of experience in e-Commerce and digital marketing for consumer facing brands/websites, preferable in luxury and premium brands
·  At least 2 years of managerial experience of sizable e-Commerce business and operations in a global, matrix environment
·  Must excel in liaison with cross-functional teams (Group and Maison, central and local, ranging from operation and logistics, to marketing, tax, legal and finance), agencies, and relevant external partners such as local payment gateways, bringing knowledge and mutual understanding
·  Strong business process understanding (customer information management, order processing, inventory management, product personalization, customer support, etc.)
·  Solid understanding of the Chinese consumer behaviour, local digital landscape and online market-place development, and current emerging marketing and supply chain technologies and social, Omni-channel trends that can drive and support Ecommerce and digital service efforts
·  Outstanding operational experience, project management, presentation, and coordinating skills a must
·  Excellent communication (English and Chinese) and exceptional interpersonal skills – effective, persuasive, and sensitive to multi-cultural and multi-lingual environment
·  Must possess the ability to work in a dynamic, service oriented environment – a dedicated team player engendering a positive “can do” attitude in others (be a lateral leader) with a strong sense of ownership
·  Autonomous, organized, detail-oriented, proactive, and able to effectively make hard decisions and challenge the status quo

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