Boutique Manager

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

HOW WILL YOU MAKE AN IMPACT?

- Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines.
- Manage staffing issues, including planning shifts and rotas, to ensure optimal coverage and efficiency.
- Address customer issues and complaints promptly to enhance customer satisfaction and improve service quality.
- Lead a team of demo specialists to showcase the most valuable features and attributes of products/services, maximizing customer engagement during demonstrations.
- Ensure consistent delivery of product/service information by the team, adhering to predefined messaging and positioning.
- Oversee the day-to-day operations of a small to medium-sized store, including front end, back end, and sales floor, to achieve sales performance goals.
- Supervise teams responsible for recording and processing customer orders, ensuring accuracy and efficiency.
- Aggregate and analyze customer issues to develop effective response strategies.
- Develop and implement short- to medium-term work schedules, approving overtime or additional resources as needed to meet commitments.
- Identify opportunities to cross-sell additional products/services during customer interactions.
- Set clear objectives for sales calls or meetings, using standard materials to present to customers and asking relevant questions to gauge interest and address information gaps.
- Develop and execute a customer contact plan to communicate product launches and engage potential customers in sales campaigns, building new relationships.
- Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
- Use personal expertise to recommend products or services that best meet customer needs, explaining selections and inviting purchases under standard terms.
- Participate in assessment and development planning activities, formal and informal training, and coaching to enhance personal capabilities and maintain professional accreditation.
- Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, conferences, and specialist media.
- Utilize performance management systems to improve personal performance or monitor team performance, allocate work, review completion, and take corrective action to ensure timeliness and quality.
- Contribute to formal individual performance management and appraisal processes.
- Required qualifications include short-cycle tertiary education and experience in managing people and resources to achieve specific results within limited timeframes.
- Demonstrated ability to handle a majority of situations and provide guidance to others is essential.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Short-Cycle Tertiary Education
Experience enables job holder to deal with the majority of situations and to advise others.

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