Boutique Director
London, UNITED KINGDOM
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
YOUR MISSION:
You will lead and inspire an exceptional sales team to succeed through implementing our retail strategy and customer experience.
Responsible for the overall boutique management; sales and profitability, team performance and development, superior customer service, clienteling and building a qualitative customer database.
HOW WILL YOU MAKE AN IMPACT?
- Achieve monthly sales turnover targets and Key Performance Indicator (KPI) targets as defined by the brand.
- Manage stock levels to meet sales objectives, forecast optimum stock, and liaise with merchandising for requirements.
- Conduct quarterly sales forecast planning and competitor brand activity reporting.
- Perform daily and monthly reporting to analyze business performance, identify trends, and anticipate future needs.
- Oversee all boutique-related administration, including cash flow, shipments, repairs, and security.
- Maintain effective, efficient, and timely communication with the UK team and IWC HQ.
- Set strategic objectives for each team member to collectively achieve boutique sales targets.
- Plan for the overall development and training of each team member, review performance, and define means to help them reach their potential.
- Lead team members by example, fostering a high-performance culture.
- Ensure team members understand their responsibilities and adhere to company directives.
- Conduct daily briefings to motivate and provide consistent communication to all team members.
- Report on the implementation of CRM strategy with existing clients and follow-ups with prospects, utilizing Sales & Pipe reports to capture client interests.
- Ensure the immaculate presentation of the boutique and team members (cleanliness, merchandising, grooming), respecting and implementing visual brand directives.
- Exceed customer expectations and consistently uphold the brand's customer service standards.
- Cultivate long-lasting relationships with customers and collectors to integrate them into the IWC family.
- Develop a qualitative client and prospect database.
- Network, develop external relationships, and forge partnerships with other luxury brands/lifestyle providers.
- Represent the brand both inside and outside the Boutique, acting as the face of the boutique.
- Build the brand's luxury reputation, proactively seeking and creating alternative sales opportunities.
- Establish, build, and maintain the customer database, working with the marketing team to develop a full range of CRM activities.
- Strong sense of luxury service.
- Result and action-oriented with a strong entrepreneurial mindset.
- Natural leader with excellent interpersonal competencies and empathy.
- Autonomous with good analytical and organizational skills.
- Excellent communicator, capable of developing a strong network.
#Richemont #WeCraftTheFuture