Offers “Richemont”

Expires soon Richemont

Client Development Manager

  • Amsterdam (City of Amsterdam)
  • Sales

Job description

At Montblanc North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Montblanc is a manufacturer of exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. Montblanc is present all around the world with more than 20 subsidiaries and 530 boutiques globally.

 

CLIENT DEVELOPMENT MANAGER

 

Overview:

The Client Development Manager is responsible for supporting the organization in developing and implementing a client strategy in the boutique network by creating a client centric mindset at the boutique level  and ensuring that it becomes an integral part of the sales associates and management roles. This person will be responsible for rolling out CRM initiatives as well as analyzing their business impact. This person supports projects and initiatives from HQ on all CRM platforms and brings forward the region’s needs and feedback. 

 

Primary responsibilities:

Ensuring clienteling goals are met each month:

·  Partner with Client Relationship Manager and the Training Director to manage and optimize the Retail clienteling program and establish KPI's
·  Manage all clienteling reporting and support tools for the North America retail team to ensure they are achieving their data capture, frequency, and retention KPI's.
·  Manage day to day CRM activities for the North America region

Support VP Retail in coordinating Regional Directors and Boutique Managers to develop and maintain Clienteling:

·  Develop tools to keep the relationship with clients and develop potential ones by using existing tools (new clienteling project).
·  Coordinate with Boutique Managers to develop new relationships with opinion leaders and local organizations
·  Initiate and oversee the development of ad hoc client lists and analysis to support clienteling business needs and opportunities

Implement the quality of the Client Experience in the boutiques:

·  Work with the CRM Manager to increase customer data capture
·  Support the High Artistry Director in managing and executing personalized high-end client experience projects
·  Drive customer loyalty and sales results through the management of new and existing CRM programs

 Develop the clienteling culture within the organization:

·  Partner with North America training team and CRM Manager to drive clienteling knowledge and belief through the creation and enhancement of training resources

 

Qualifications:

·  Bachelors Degree in related field required
·  3-4 years of experience in CRM, client experience or client services
·  Excellent interpersonal skills with the ability to be proactive are required
·  Excellent project management skills
·  Ability to represent the Maison to internal and external clients
·  Flexibility to travel as needed
·  Ability to multi-task, work independently and with a team is essential

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