Assistant Manager, Commercial Excellence

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Mission:

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

HOW YOU WILL MAKE AN IMPACT

The Manager, Commercial Excellence is responsible for leading and managing high-impact commercial projects that directly drive productivity, process efficiency, and organizational agility across Cartier North America. Acting as the operational engine of the Commercial Excellence pillar, this role translates strategic priorities into structured, measurable project outcomes — with a particular focus on Standard Operating Procedures (SOPs), Capacity Planning, and cross-functional efficiency initiatives.

Key Tasks and Responsibilities:

1. Data Analytics & Commercial Reporting

• Build, maintain, and continuously improve commercial dashboards and reports that provide actionable insights to operations and leadership teams.
• Collect, clean, and analyze data from multiple sources to support KPI tracking, performance reviews, and decision-making.
• Support the development of reporting frameworks that improve data quality, consistency, and accessibility across Commercial Operations.
• Prepare regular performance summaries and ad hoc analyses for the Director and AVP, Commercial Operations.

2. Communication Projects & myAtlas

• Lead and manage the internal communications project, ensuring timely, relevant, and well-structured content reaches boutique and commercial teams.
• Own the operational management and optimization of myAtlas, ensuring the platform is leveraged as an effective knowledge-sharing and communications hub.
• Develop communication templates, editorial calendars, and distribution protocols to standardize how information flows across the organization.
• Partner with Retail Operations and Boutique teams to gather communication needs and ensure content relevance.

3. Project Coordination & Execution

• Manage a portfolio commercial excellence project, ensuring timely execution with clear ownership and documentation.
• Maintain project trackers, action logs, and status updates, providing visibility to the Manager and Director.
• Conduct research, benchmarking, and competitive analysis to inform project development and recommendations.
• Support the preparation of presentations, briefing materials, and project documentation for senior stakeholder reviews.

4. Cross-functional Collaboration

• Work closely with Retail Operations, all corporate departments, and Boutique teams to support integrated project delivery.
• Coordinate with external vendors or partners as needed for communication, data, and hospitality workstreams.
• Contribute to team meetings, working sessions, and brainstorming forums with structured input and follow-up.

Key Performance Indicators (KPIs):

• Success rate of implemented process improvements.
• Project completion rate and adherence to deadlines.
• Process efficiency gains
• Reporting accuracy & timeliness
• Communication reach & effectiveness

Objectives and Key Results (OKRs):

• Deliver a centralized, real-time commercial reporting dashboard accessible to key stakeholders within 6 months.
• Increase myAtlas adoption rate and content engagement by a measurable percentage year-over-year.
• Establish a recurring internal communication cadence with standardized templates and measurable reach.
• Complete all assigned projects on time with full documentation and post-implementation review.

Qualifications:

• Bachelor's degree in business administration, Communications, Data Analytics, or related field.
• 3–5 years of experience in commercial operations, project coordination, or business support roles.
• Strong analytical skills with hands-on experience in data reporting and visualization (Excel, Power BI, Tableau, or equivalent).
• Experience managing internal communications projects and digital platforms is a strong asset.
• Detail-oriented, organized, and able to manage multiple projects simultaneously.
• Strong written and verbal communication skills; ability to produce clear, professional deliverables.
• Proficiency in Microsoft Office Suite; familiarity with project management or collaboration tools.
• Boutique experience required.
• Working knowledge of project management methodology (e.g., Agile, structured PM frameworks, or equivalent) — required to manage and track multiple concurrent workstreams.
• PM certification (PMP, Prince2, or similar) is a plus, not mandatory.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $80,000 to $100,000 plus incentives. 

At Richemont, We Craft the Future!

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