Assistant Boutique Manager (m/w/d) 1

Job description

A Chloe ASSISTANT BOUTIQUE MANAGER (m/f/d) is an ambassador of the maison, in charge of welcoming every guests into the chloe family.

HE/SHE supports the store manager in leading the team and supervising boutiques operations to ensure successful business; He/she acts as the boutique leader in the absence of the store management.

 

ASSISTANT BOUTIQUE MANAGER (m/f/d)

 

1. A CLIENT CHAMPION

 

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Leads the team to Iinitiate and develop long-term relationships with clients

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Monitors CRM targets for boutique and per stylists and helps the team to reach them

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Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion

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Supervises client databases  with consistent follow up of staff client books

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Coordinates contact campaigns, gifting campaigns and other clients’ activations

2. AN OMNICHANNEL BUSINESS Promoter

 

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Leads by example and supervises sales on the floor to improve business performance and customer service

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Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance

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Assists Store Manager in analysing sales figures and CO-Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy

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Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member

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 actively participates in commercial activities and Proactively proposes new ideas to improve business

3. A TEAM LEADER

 

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Organizes energizing Team Briefiengs and ensures consistently high level of motivation

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Maintains Excellent level of product knowledge by all team members and follows up  product and commercial TRAININGS

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Shadows sales on the floor to coach the team and identify further individual training needs

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 Supports Recruitment and induction of team

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Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepeneurship togetherness, excellence, creativity and positive impact

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Is an active membership of assistant store managers community: shares best practices, asks, provides support

4. AN OPERATIONS EXCELLENCE SUPERVISOR

 

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Supervises impeccable boutique environment and teams grooming at any time of the day

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Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment

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Ensures implementation og all guidelines related to Boutique and BOH management and sustainability

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Supervises all Stock Management related tasks

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Oversees compliance of established Richemont policies and standards

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS, WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.