Assistant Boutique Manager

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Assistant Boutique Manager – Kuala Lumpur

Do you match with the profile?

Do you have a rich experience in the luxury retail market, with a passion for High Jewelry, Arts & Culture?

Are you results driven, understands and able to create exceptional client experience to drive boutique performance?

Do you demonstrate exceptional people management skills, able to inspire and develop your team to successful results?

Are you fluent in English?

If yes, we’d love to view your profile!

What are we expecting from you?

As part of the management team of the first Van Cleef & Arpels’ boutique in Kuala Lumpur you will work in close collaboration with the Boutique Manager to onboard new team members and to set up the new boutique for the opening.

The Assistant Boutique Manager is responsible for assisting the Boutique Manager in the overall management and enhancement of the Boutique, with the main objectives of developing sales, growing the sales teams and reaching a sustainable high quality of service.  As an Assistant Boutique Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

An Assistant Boutique Manager supports the Boutique Manager in planning and directing the day-to-day sales operations of the boutique and helps the team achieve performance goals through feedback, coaching on the floor and maintaining proper coverage by optimal scheduling.  The role provides excellent customer service, nurtures the team and elevates the boutique experience to support sales growth.  The Assistant Boutique Manager supports and guides the team in all aspects of operations, including policy and procedure and corporate directives.  The role is responsible for liaising with the Corporate office on stock levels, CRM initiatives and Operations.  An Assistant Boutique Manager represents the Maison as an ambassador, networks within the community, shows perfect knowledge of the back-office operations and ensures products and displays are merchandised effectively to maximize sales.

More than a job…it’s an experience!

By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development by exemplifying the values of care, no compromise, transmission, creativity, curiosity and ambition.

The recruitment process:

Send your application online If your profile matches our search, you will be contacted by the HR team for an interview. Otherwise, you will receive an email to inform you that your application is unsuccessful. You will meet with HR, Area Retails Manager and Retail Director SEA.