Offers “Richemont”

33 days agoRichemont

Assistant Boutique Manager

  • HONG KONG
  • Sales

Job description

Job mission

As an Ambassador of the Maison, he/she is responsible of the development and optimization of the team performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Main accountabilities

 

1 Team Management & People Development

·  Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement
·  Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
·  Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement

·   Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
·  Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary
·  Optimizes boutique performance and profitability
·  Monitors boutique KPIs

3. Boutique Operations & Administration

·  Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
·  Supervises the boutique back office and admi¬nistration
·  Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

·  Is the warrant of a unique and highly professional client service within the boutique
·  Leads the implementation and monitoring of the ROI for client relationship programs and actions
·  Acts as an Ambassador of the Maison and builds direct contact with VIPs

 

Key skills

·  Management and leadership skills
·  Business acumen
·  Strategic thinking
·  Client intelligence
·  Excellent representation skills

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