Administration & Logistics Coordinator

Job description

MAIN PURPOSE

The RCS Security & Administration Coordinator is mainly responsible to manage repairs reception and shipping within the framework defined with the Logistics
& Compliance department

 

 

KEY RESPONSIBILITIE 1/ Repair Inbound

·  Receiving of goods on the Platform in a secured way according to procedures and compliance (SAS, identify damaged parcels, stamping. Filing, video tracking) from Carriers/Dealers
·  Ensuring secured, cautious and fast opening of the parcels
·  Ensuring correct conditioning, stamping and sorting of repairs, split by product typology
·  Receiving of stock pieces for repair from regional warehouse
·  Preparing and transferring the repairs to registration (continuous flow, push system)
·  Archiving the carrier manifest documents
·  Manage relationship with Carrier(s)

 

KEY RESPONSIBILITIE 2/ Tools and Spare Parts Inbound

·  Receiving / opening spare part / accessories parcels from NLA1 or from external suppliers
·  Sorting and dispatching spare parts to the correct area (spare parts matching, non-watch workshop)
·  Confirming spare parts reception in the system and dispatch
·  Reception of tools, supplies and other goods

 

KEY RESPONSIBILITIE 3/ Repair Outbound

·  Ensuring grouping of repairs per destination
·  Ensuring repairs are packed according to standards (for shipping to Wholesalers, Boutiques and Private Clients)
·  Packing / shipping of repairs (including blue boxes)
·  Preparing shipment to Manufactures (carrier documents, proforma) and to sub-contractors
·  Handling items to be returned (movements)
·  Dispatching other deliveries (mailing, operational supplies)
·  Creating and archiving the carrier manifest documents

 

KEY RESPONSIBILITIE 4/ Kit box

·  Identify the kit boxes to be updated/filled
·  Order the spare parts from the warehouse or request the supply & matching team to order the spare part
·  Fill down the kit boxes

 

KEY RESPONSIBILITIE 5/ Quality Check

·  Perform an esthetical and basic functional quality check on pieces coming back from the boutiques or the dealers
·  Define if the piece can be in stock 1 condition, or it should be repaired or returned to the supplier
·  Fill down the quality check reports

 

KEY RESPONSIBILITIE 6/ Exchanging with the teams

·  Managing claims with Logistics, Finance, etc.
·  Participating to the Platform ‘Morning meeting’
·  Requesting for days out of the office in the system and in the team worktime follow up file
·  Supporting the team with creation of estimates invoicing or brand coordination whenever necessary

 

 

KEY INDICATORS (Group indicators):
Dimensions: Repair volumes. Number of parcels received/shipped. Number of Boutiques (Wholesale & Retail).

·  Delivery times
·  Lead-time service level
·  Productivity (STO)
·  Data monitoring / Quality of repair registered (e.g.: accuracy and limited use of generics) / Productivity
·  No loss

 

 

Educational Background
Level of education and professional qualifications and/or specific occupational training required.

·  Knowledge in warehousing operations.

 

Technical/Work-based Skills or specific knowledge (Must Have)

This relates to the skills specific to the job, e.g. language fluency, etc

·  Basic computer knowledge / excel, word, pdf.
·  English fluent speaking and reading.

 

Experience
This could include a minimum period of experience or specific(ensure period stated is appropriate and not unnecessarily excessive).

·  1-2 years job activity in a warehouse logistics team with good communication (written and spoken) skills.

 

Personal Skills/Attributes
General characteristics required to do the job effectively.

·  Competencies: efficiency, team work, self-management.
·  Organizational, connector skills.
·  Agile communicator respecting and obtaining respect from the warehouse and boutique teams and partners.

 

WORKING RELATIONSHIPS
Indicate the main typical types of interactions and with who ( i.e., group or titles) the interaction occurs and describe the purpose or nature (explaining, informing, influencing, supporting, selling..,)

·  Technical team
·  Supply and Matching team
·  Boutique CS associates (follow up with inbound and outbound in some cases)
·  Warehouse logistics team
·  External partners