Retail Store Supervisor - Castle Rock, CO(Full Time)

Job description

Overview:

Strategically manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable and sustainable sportlifestyle brand in the world.

 

PUMA is one of the world’s leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running, Training, Fitness, Golf and Motorsports. We are committed to working in ways that contribute to the world by supporting creativity, sustainability and peace, and by staying true to the principles of being fair, honest, positive and creative in decisions made and actions taken. Would you like working in a fast pace and multicultural environment? Then PUMA is the right place to be!

 

Become a member of our successful Retail team based in Castle Rock, CO, USA. We are currently looking for a for Retail Store Supervisor. 

Responsibilities:
·  Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
·  Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
·  Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
·  Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Associates.
·  Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
·  Manage and monitor Loss Prevention education and awareness programs.
·  Directly responsible for Loss Prevention and Operational compliance within store.
·  Manage and achieve or exceed all Inventory and Shrink goals
·  Manage and communicate merchandise opportunities to Store and / or the Assistant Store Manager.
·  Participate in new store openings and/or store closings; travel may be required.
·  Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
·  Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
·  Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
·  Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
·  Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers.

Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Qualifications:

One to two years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record. Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent as well teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups.

 

Physical Requirements: The ability to constantly walk and move about is required.  This role involves frequent stationary standing, reaching, bending/twisting of head and neck, and maintaining balance while walking and using ladder/step stool equipment, along with occasional kneeling, crouching, climbing, bending/stooping at waist/torso and sitting to assist customers and maintain the store and stock area. The Store Supervisor is required to occasionally push/pull equipment such as shelving bays, dollies, carts and racks with up to 20 lbs. of force and lift/carry/place boxes and product up to 30 lbs. in weight at heights up to 131” while using a ladder.  Use of the following senses are critical to this position: talking/speaking, hearing, near and far acuity, depth perception and field of vision. Cognitive factors critical to the Store Supervisor function are: reading comprehension, basic math/calculations, writing, complex problem solving and computer work. Environmental factors are operation of foot controls for operating moving stock shelving bays and exposure to working at heights.