UCaaS - Voice Design Engineer, Teams

Job description

Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G.  Our mission is clear -- we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide.  Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands.

From Day 1, you’ll be trusted to dive right in, take the lead, use your initiative, and build billion-dollar brands that help make everyday activities easier and make the world a better place. You’ll be doing meaningful work that takes your career places you never imagined. And you’ll do this in creative workspaces where new ideas flourish and where your technical mastery is recognized and rewarded.

The Opportunity

P&G is looking for a TEAMS Design Engineer to add to our IT Communications Team.  In this role, you’ll be responsible for developing site design and integration for Microsoft TEAMS Voice and Cisco WebEx. This will require you to have extensive experience with and knowledge of Microsoft TEAMS and Cisco WebEx. You’ll be expected to have full command of UCaaS and CCaaS industry and extensive prior experience in designing and implementing TEAMS and WebEx technologies. This is a hands-on role to provide design support globally for P&G UC deployment.

Position Responsibilities

·  Design, complete, and implement Microsoft TEAMS Voice deign
·  Work with P&G business units to develop new design and service improvements
·  Support strategic business initiatives, including support of service transition processes. Lead continuous improvement initiatives to drive higher efficiency and performance of services
·  Develop a framework for complete UCaaS and CCaaS service lifecycle
·  Develop site designs for POC sites
·  Site survey analysis
·  BOM validation
·  Provide support for rack and stack, number porting, L3 outages, and lab
·  Develop day two support and monitoring standards
·  Provide research and development around application trends, integration patterns, vendor direction, and development methodologies
·  Ensure vendor work is accurately and deeply reviewed and meets all applicable standards; identify gaps and opportunities in work to achieve long-term business goals
·  Participate in and lead a multi-functional IT Design group that reviews designs from an enterprise perspective

The Ideal Candidate

·  Has a strong understanding of Microsoft Teams and Cisco Webex
·  Understands business behavior patterns and patterns of information and technology and how they work together to enable the business to achieve its strategic and tactical goals
·  Can work independently and as a team to gather requirements and translate into solutions
·  Has excellent influencing and consultative skills; and the ability to actively determine and resolve issues and opportunities
·  Can produce and present technical information to both technical and non-technical personnel
Qualifications

Required:

·  Hands-on experience with MS Teams / Calling, AudioCodes SBC, Cisco WebEx
·  Strong progressive experience in a combination of development, support Microsoft Teams and Cisco WebEx technologies architecture and design
·  Migration experience - Avaya, Cisco, Mitel, etc. to Microsoft Teams / Other UC solution
·  Strong consultative skills, customer-facing business support development
·  Direct expertise in UC and network support using direct connect VLPS and SDWAN
·  Direct experience implementing and supporting Microsoft Teams direct routing and AudioCodes design
·  Direct experience with troubleshooting and supporting SIP, VOIP, Microsoft Teams, Cisco WebEx, AudioCodes SBC / Analog Gateways
·  Solid experience in solution design principles and practices, system development methodologies, and software life cycles
·  English proficiency

Preferred:

·  Certified in MS Teams / Calling, AudioCodes SBC, Cisco Webex
·  Experience in a global support model including coordinating vendor solution delivery and partnering effectively with vendors to meet business needs
·  Knowledge of API integration with SNOW using API with UCaaS vendors
·  Experienced in multiple ITIL based support fields
·  Experienced with object-oriented system support design applying use cases
·  Experienced with Microsoft Visio
·  Experience in SBC Design, preferably AudioCodes

Who we are:

P&G was founded over 180 years ago as a simple soap and candle company. Today, we are the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation, and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment! We commit to provide you with equal opportunities in employment! We value diversity, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.