Performance & Automation Manager

Job description

Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G.  Our mission is clear -- we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide.  Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands.

From Day 1, you’ll be trusted to dive right in, take the lead, use your initiative, and build billion-dollar brands that help make everyday activities easier and make the world a better place. You’ll be doing meaningful work that takes your career places you never imagined. And you’ll do this in creative workspaces where new ideas flourish and where your technical mastery is recognized and rewarded.

The Opportunity

Procter & Gamble is seeking an Performance & Automation Engineer.  In this role, you will have the opportunity to learn about risk management, coordinating with teams in vendor risk, vendor management, and governance, and prioritizing business needs.  This position will include a lot of interaction with peers, communicating results, and investigating root causes.  We are looking for someone with a curious mindset who is passionate and proactive about finding creative solutions to challenging problems while meeting business needs in a timely manner. 

Position Responsibilities

·  Automation – In charge of coding and automation in Power Apps, Power Automate.
·  Performance – In charge of creating Power BI dashboards and maintenance as needed, including monthly updates and improvements. 
·  Coordinating and prioritizing business needs. 
·  In charge of executing processes including customer satisfaction surveys, vendor agreements.
·  Ensures contractors gather necessary information and upload documentation into master filed to feed dashboards in a timely manner, escalating any issues.
·  Supplies to the continuous improvement of the risk and compliance approach across P&G.

Job Qualifications

Required:

·  Bachelor’s Degree or equivalent experience in computing science
·  2+ years automating processes using Microsoft Power Automate, Power Apps, Power Bi, or similar software.
·  1+ years of experience focused on the management of vendor performance. Developing SLAs, measuring, monitoring, and reporting.
·  Experience building a vendor performance function including end to end processes for developing, managing, and supervising SLAs, critical metrics, CSATs, vendor dashboards as well as root cause analysis and correction processes to correct non-performance in a collaborative manner.
·  Understanding of standard processes, methodologies, market trends, in the creation and monitoring of effective service level agreements, objectives and critical metrics.
·  Effective verbal and written communication skills with the ability to present technical information to both technical and non-technical audiences.
·  Analytical skills, able to bring to bear sophisticated data to find opportunities, recognize problems, and draw logical conclusions.
·  Ability to effectively manage stressful situations. Able to provide customer-facing support in a professional manner.
·  Teamwork; establish and maintain effective and appropriate working relationships with business collaborators and IT vendors.
·  Competent in using Microsoft Office 365 suite for effective collaboration and communications.

Preferred:

·  2+ years in Robotics Process Automation using RPA Express, Blue Prism or similar software.
·  Proficiency working in Python, Visual Basic, Power Automate, DAX

What we offer!

·  We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities.
·  You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager.
·  We offer you to work and be part of a dynamic and supportive environment.
·  We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.
·  We love flexibility. You can arrange your work schedule based on your personal needs.
·  We will let you experience true support for work/life effectiveness and your long-term well-being.
·  We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more.

Job Schedule
Full time

Job Number
R000096880

Job Segmentation
Experienced Professionals (Job Segmentation)