Research Community Coordinator - Internship - Pets Pyjamas - London - Wizbii

Research Community Coordinator - Internship

  • By Pets Pyjamas
  • Internship
  • London (United Kingdom)
  • Marketing

Job description

Job title: Research Community Coordinator - Internship
Duration: Full time and Temporary - from 24th October to 16th December
Location: Warehouse offices in Shoreditch, London EC2
Salary: National Minimum Wage

At PetsPyjamas we recognise and celebrate the positivity and happiness that pets bring to us all.
Launched by the founders of and passionate pet owners, PetsPyjamas is leading the exploding trend around pets as true family members and its growth has been rapid since launch in 2012.
Today we are the number 1 pet-lifestyle website with an accessories marketplace listing over 10,000 items and an award-winning dog-friendly travel booking division featuring over 1500 bookable, dog-friendly hotels, cottages and B&Bs.

PetsPyjamas is undertaking a project with a major pet food company where approximately 100 PetsPyjamas dog owners will undergo a 4/6 week programme where their dog is fed an innovative new dog food and we record/report the results.

Whilst this is an implementation role with a great deal of direction, it is essential that the successful candidate is a real self-starter who likes to take responsibility and ownership.

Role & Responsibilities:

• To work with the project manager on the running of the community research trial which can be anything from packing and sending out food as it is re-ordered to seeding the online forum with leading questions to stimulate discussion amongst the test group (under direction!)
• To oversee the day to day operations of the project
• To be the main community liaison and the participants primary contact which could be by email, telephone or via the forum
• To manage the fulfilment, packing and shipping of all materials to participants
• To manage stock levels and back of house inventory throughout the project
• To oversee the collection of responses from participants
• To manage and edit the participant website, ensuring content is always accurate and up to date
• To manage and administer the community forum area
• To manage the community eCRM programme
• To act as a content and social media coordinator for the community, seeding engaging news and encouraging interesting dialogue between participants
• To keep track of all project expenditure
• To report on project progress and community activity on an ongoing basis

Seeked profile

Skills, Experience & Your Personal Characteristics:

• Excellent communications and interpersonal skills
• Experience in administrative and project support experience
• You will use your initiative and work quickly and accurately under pressure and to tight deadlines
• You will be comfortable around social media platforms
• (Almost!) Obsessive attention to detail in every respect and must be very, very organised working in a very tidy and methodical way
• General very high standards in everything you do
• Must like to be very busy
• Great flexibility as there can be periods of time when nothing is required on the trial and you would be expected to switch over and help in the main business on just about anything!
• A smile is your default with a very positive, ‘can-do’ attitude

The people we love and who love us:

• Be flexible in approach
• Have tons of energy & enthusiasm
• Be hard working
• Be hands on
• Be quick learners
• Think on their feet
• Be open to change
• Thrive on independence, but excel at collaboration
• Fall in love with our brand
• Love pets!

What we have to offer:

• A truly exciting work environment with a huge opportunity to use your skills to really make your mark & be accountable for your work
• Opportunities to learn & grow amongst a talented team
• Cool work space, great Shoreditch location
• Team who are like your family
• Prosecco Fridays
• Christmas Party
• The chance to bring your pet to work!

If you think you’ve got what it takes send your CV with a short note saying why you think you would be perfect for this role.
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About Pets Pyjamas

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