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Helpdesk & Aftersales agent (W/M)

  • CDD
  • Paris (Paris)
  • Marketing

Description de l'offre

Rail Europe is the official distributor representing all the European railways and networks :
·  Operating End Customer/GSA requests: the consultant shall answer general questions about Rail Products and Rail Products’ tickets and provide general guidance and assistance.
·  Operating Help Desk; the consultant shall answer booking issue and provide solutions or alternatives, before escalating to the concerned department (Products / Distributions…)
·  and After sales / post booking 1 st level support: the consultant shall process pre and after sales requests and post booking queries (when required conditions of the carriers are met - the consultant must abide by these rules under all circumstances hence is not authorized to make exceptions to them by the carrier or his RE4A direct report);
·  Operating Complaints: the consultant shall handle complaints regarding tickets purchased, system issues and various anomalies reporting them for resolution to the correct channels/department

3) Participate to regular status/review meeting with team and direct manager (regular 1-o-1)

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