TOC CTS2 Engineer
CDI Pau (Pyrénées-Atlantiques)
Description de l'offre
about the role
Provide direct customer support activities including customer facing calls, presentations, emails and through customer portal
Make in-depth investigation of all the customer network equipment and take appropriate actions to provide complete and accurate reports to the customer
Provide an outstanding customer experience by providing timely response to customer requests and ensuring an excellent quality of service
about you
Degree Holder in IT, Electronic, Telecommunications or related field
2 years' working experience in IT or Telecom desirable
Great interpersonal and communication skills, customer oriented attitude
Ability to work on a 24 X 7 roster
CCNA certification desirable (you will cut above the rest if you have one)
additional information
This is a team of 7 network specialists supporting our international customers on Routers, Switches and Riverbed technology.
Our training programs are the best and we promote regular learning and relevant certifications for all.
department
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular