Temp: Customer IT Svc Ops
Mumbai, India IT development
Job description
about the role
Manage level 2 support for datacenter services
1. should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer network. If any service impacting incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-site at customer central location
2. responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
3. responsible for leading any planned scheduled maintenance activities.
4. should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.
5. Key Spoc for Incident , Problem & Change Management
6. Resolve Customer Escalations
7. Ensure Service Delivery as per agreed SOW / SLA
about you
Should know Windows 2008/2012/2016 ; VMware 6.0/6.5/6.7 ; Cisco UCS. Handled Physical servers of HP / IBM /Dell etc.
additional information
Experienced in BFSI sector.
department
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Temporary