System Support Engineer

Job description

about the role

The incumbent will have the following responsibilities.

Support the implementation of the new CDN projects:

• Study and validate the new CDN engineering plan’s for each project.
• Schedule and coordinate the commissioning of new equipments.
• Perform the provisioning, Installation and configuration of new equipment (CDN servers, Qos robots, Log analyzers, switches DNS updates, server preparation, servers IP connectivity, CDN node set up, IT updates etc).
• Configuration of management and monitoring tools.
• Ensure the transfer of knowledge of projects and provide training and documentation information for the level 1team and other operational teams as required.
• Coordination with adjacent domains,( IP, engineering , IPTAC, etc) to control security, interactions and dependencies.
• Ensure reporting and communication as required throughout the projects.

Technical support to the operational teams

• Support and trouble shooing proactive and reactive incidents for all CDN services and platforms.
• Level 2/3 diagnostics and repair of the CDN service and equipment.
• Identify, analyze problems and propose short and long term solutions to resolve and avoid future issues.
• Implementation of the configuration for customers.
• Implementation and configuration of CDN equipment and resources as defined in engineering plans.
• Data base updating for CDN resources.
• Provisioning of CDN Services and equipment
• Following the Quality of Service (QoS) for service and equipment
• Follow up with vendor for “service requests relating to bugs and complex issues”.
• Management of faulty equipment repair, return & replacement.
• Hardware and software upgrades for all CDN platforms.
• To provide Level 2 Technical support on various tools and systems like DNS , SMTP relay , DHCP,TACACs, Big Brother etc
• To provide provisioning and fault management support for Internet Direct DNS , SMTP , EIN DNS , DHCP , IP VPN DNS , TACACS AAA customers
• To devise and implement UNIX , PERL based scripts to automate regular services on application servers
• To generate “Technical Incident Reports” for major system related incidents and problems

about you

• Strong working knoweldege of Caching on Akamai device.
• Strong background on Unix/Linux System admistration with special focus on CDN, DNS , DHCP, SMTP and TACACS services
• Strong background in IP protocols and services
• Broad knowledge of various network equipment ( Switches, Routers, servers).
• Good knowledge of network protocols (TCP/IP, PBR, BGP, DNS etc).
• Experience in DNS domain name registration procedures is plus
• Unix shell , PERL,Python scripting skills
• HTML , SQL ,PHP , CGI, Database knowledge would be plus

additional information

• To gain and apply technical and soft skills as per individual objectives
• To achive Function KPI targets
• To contribute to customer satisfaction and Network Performance KPI targets

department

Hosted Staff-WIN & TGI

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular