Sr. Administrator – Unix

Job description

about the role

Primary Skills :- Strong knowledge on Linux Platform which include RHEL 6,7  Veritas Cluster , Vmware .

Secondary Skills : Administration of One more UNIX/Linux flavor

Sr. Administrator – Unix  will be leading the Crisis Incidents.

Incident and Crisis Management :

Key contact for the CPM and the IT-CSM for escalations and crisis management or when SLA are not

met, he is responsible for coordinating the 'Service Restoration' for Linux Technology . He can contribute to service restoration actions. He is responsible for handling Escalated Incidents in Linux

Technology and front end for resolving in shortest possible timings . He is responsible to ensure that all Operations Benchmarks are met by Operations Team in Linux Technology issues .

Sr. Administrator – Unix  for his Linux Technology area is responsible to analyze , and achieve Targets ( reduction in Incidents , Repeated Failures ) related with Escalated Incidents .

Leading P1 incident & accountable for complete closure.

Problem Management :

Initiates and manages the action plans for Linux Technology , including follow-up of implementation.

He is responsible to drive P1 Incident Reduction Linux Technology and ensure RCA’s/PIR’s are submitted as Contracted with Customers

Leading the documentation & ensuring 100% Icog updation.

Customer Technical Documents :

Update ICOG’s and SOP portal with the latest documents related with Escalated Incidents . He is responsible in Linux Technology with respect to Properly updating Knowledge Base Articles and

Procedure Documents .

Technology Effectiveness :

Sr. Administrator – Unix  is responsible to Identify and Raise Issues in Current Environment with respect

to Upgrades /New Releases in coordination with other Teams . He is expected to Drive Initiatives to

Standardize Technology Environment resulting in Reduced Complex Incidents . He is expected to

Arrange Trainings for L2 Linux team members to bring them upto Speed in resolving Complex Issues

in a methodical process .

 

knowledge and abilities :-

Ability to engage and partner with customer and internal staff as required.

Ability to work in a virtual team environment.

Ability to identify problems and work to resolution as required.

Should be a team player

Education, qualifications, and certifications :-

Graduate/B.E

Linux 6 ,7  Veritas Cluster 5.0, Veritas Volume Manager 5.0 & ITIL

about you

Primary Skills :- Strong knowledge on Linux Platform which include RHEL 6,7  Veritas Cluster , Vmware .

Secondary Skills : Administration of One more UNIX/Linux flavor

additional information

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department

Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular