Offers “Orange”

Expires soon Orange

Solutions Expert

  • Internship
  • Kuala Lumpur, MALAYSIA
  • IT development

Job description



about the role

Responsible for commercial & deal-shaping input into pre-quote narrowing discussions

Responsible for validation & impact assessment of customer billing requirements

Responsible for accurate and timely completion of assigned IS Quotes

Source and evaluate costs from external and internal suppliers based on defined requirements from IS Quote (hardware, services and deployment -  including delivery & logistics)

Responsible for ensuring that margin for standard pricing is compliance with the SoA (standard sell prices are those obtained from tools or external suppliers with approved levels of margin) and entering these into IS Quote.

Responsible for validating ERS Supplier capabilities are accurate & in place at time of quote request and requesting additions/updates if missing (for ERS & Service products)

Responsible for completing all relevant procurement documents accurately (ERS quotes and for Supplier/Vendor BOMs)

Responsible to co-ordinate activities for IS quotations with other TDT, IS COE’s, Solutions Consultants or BU teams where multi-service quotations are required  from multiple regional sales desks/ IS COE’s

Ensure that any associated SLA is viable and approved in accordance with SLA processes

Responsible for the accurate and timely completion for the technical validation of the GOLD order (when not automatically processed by IS Quote)

Responsible for the accurate and timely resolution of technical rejects in GOLD

Participate as an active member of the customer account team

Ensure that all KPI’s, SLO’s and quality objectives are met or exceeded

Maintain a basic level of technical knowledge of all Orange Business Services IS products, services and solution sets.

Maintain an excellent level of knowledge for deal-shaping, billing, shipping, vendor management and taxation for all IS services

Maintain an excellent level of knowledge of Compliance rules regionally & globally for all IS solutions

Maintain a high degree of knowledge for all relevant Orange Business Services processes and tools

about you

Excellent Excel level.  Knowledge of Outlook, MS Word

Good telephone manner, excellent customer service focus

Good understanding of key financial terms - margins/discounts etc.

Fluent in both spoken and written English,

Second language - Mandarin (spoken and written) is required.

Good knowledge of the Open Systems Interconnection model (OSI model) & Network Elements

Good knowledge of ITIL and Agile principles & quality management

Understanding of Cisco product and services configuration preferred (Cisco certification desirable)

Ability to work accurately, even under pressure, to meet deadlines.

Self-motivated, and a team player

Strong organizational and planning skills

Proactive. Able to identify and resolve problems that could potentially jeopardize the service due date and service quality

Good knowledge of the Orange Products, Services & Solutions – for champions TDT

additional information

Higher education certification

Knowledge of IT & LAN / WAN infrastructures & terminology (OSI model)

ITIL or equivalent

Specific skills & certifications in Cisco, Riverbed or other network technology provider is desirable

Experience in an Integration Services environment with large multinational customers is preferable

Experience in network infrastructure and have some sort of functional knowledge of Cisco and/or other industry leader in network products is preferable

Working in a large multi-national with remote teams and global processes is beneficial

Exposure to procurement activities (Quoting & Ordering)

department

Sales & Marketing Asia Pacific

contract

Regular

Make every future a success.
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