Sales Administrator

Job description

about the role

Order Management:

Create new and change orders and modify orders in GOLD: Pre-checks on information provided to clarify data before order creation

Issue resolution for missing/incorrect data in orders  

Clarification and resolution of orders delayed within GOLD  tool

Monitor and pro-actively chase orders to enable smooth flow through sales steps within GOLD

Work with internal groups/depts. to optimise order flow

Assist with creation of orders if other team members need support with backlog/high volume

Participate in the testing of GOLD tool for new developments and updates

Up to date and thorough understanding of ordering/GOLD process through order life-cycle

Order book:

Legal validation of all orders using GOLD

Manual collection & input of data necessary using OIT

Query validation and resolution - supporting local Sales Operations/Country Managers with queries so they may in turn support their sales force

Issue resolution for missing/incorrect data

Ownership of month close process including country reporting to Management

Communicate in a timely manner to solve problems, reports, pertinent information via email, reports, telephone

Pro-actively chase & manage orders pending and those in the pipeline. To maintain minimum backlog of orders not exceeding 2 months

Participate in the testing of internal tools for new developments and updates

Other Responsibilities

Train and mentor new team members regarding all aspects of the Order Management & Orderbook role

Assisting with ad-hoc projects & undertaking any tasks as per management instruction

Cover colleagues for sickness and holiday absence

Analysing data & creating reports to assigned countries and management

about you

Must be able to work in a team environment with minimal supervision and have a proactive, mature and flexible outlook

Able to communicate effectively

Excellent written and verbal communication skills

Strong organisational and administration skills

Attention to detail: able to identify potential problems/issues and act upon accordingly

A logical/analytical approach

Computer literate & numerate  (Confident in using Microsoft Office)

additional information

base salary from 1,100 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience

department

Sales & Marketing Europe

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular