Presales Engineer (Complex Accounts) - Orange - Slough - Wizbii

Presales Engineer (Complex Accounts)

  • By Orange
  • Slough (United Kingdom)
  • Business / Sales
2018-08-21T20:41:08+0000

Job description

about the role

mission / role purpose

Dedicated/designated to large accounts, developing Orange Services and Solutions with the right balance between quality and competiveness to meet customer business requirements. The process starts with an assessment of the ‘As-Is’ – if applicable for existing customers- and a definition of the scope and requirements for small opportunities. The role takes responsibility for solution validation, service level agreements, solution costing, delivery planning. Customer facing activities such as customer presentations with the account manager and presales solution partner is expected.

 

Responsibilities

Provide presales design support for existing large accounts covering any of the Orange Business Services Solutions.

 

in-depth customer knowledge  of the assigned Dedicated/Designated large accounts and building strong network with customer representatives, enabling generation of customer-oriented solutions

 

Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality approved proposals to customers

 

Maintain broad technical knowledge of all Orange Business Services products, services and solutions set

 

Contribution to the relevant Knowledge Management Repository

 

Based on project assignment work activity will be focused at country level

 

Ability to interface with customers as required and effectively articulate the Orange value proposition

 

Develop technical solution to address customer requirements for small opportunities. Present solution to internal communities as required as well as to customers. Support the development of customer SLAs and Service Delivery Kits.

 

Responsible for validating all non-standard elements in all assignments. Responsible for involving engineering department, support teams and other Orange groups as required on complex technical projects.Responsible for providing correct documentation inclusive of project hand-over detail on the customer solution to enable successful project implementation by the Service Delivery teams. For future changes or additions to the project, act as technical liaison between customer and Orange Service Delivery and Operational entities.

 

Team up with Sales, Regional Domains and CS&O (Operations, Service Delivery), get acquainted with their processes and understand their roles in order to accomplish customer satisfaction.

 

Maintain a thorough understanding of the internal tools, systems and processes required to develop quality proposals to customers.

 

Ability to produce high quality written materials (mainly in English): Proposals, Business Cases, etc.

 

Build adequate competences and technical knowledge in Orange’s solutions sets and services

 

Participation to the account internal governance (e.g. Account planning review lead by account manager with contribution of Solution Partner and CBU manager)

about you

Technical :

Excellent understanding of telecommunication business and technology inclusive of solution justification

 

Global understanding of Orange portfolio and services

 

Excellent network (LAN & WAN) technical architecture knowledge (Cisco certification is desirable)

 

Expertise in high level design and solution description

 

Basic knowledge in the following domains is expected:

Unified Communications and Collaboration knowledge (Cisco and/or Microsoft Lync)Voice (Business Together)SecurityAcceleration technologies, Traffic OptimizationIT Services (Data center, servers, OS, etc)Service Management

 

 

Business :

A relevant degree in Telecommunication field is expected

 

Fluent in English (speaking, writing, reading, listening)

 

Strong and proven service delivery in IT and Telecommunications Industries.

 

Proficiency in using MS Office Suite (Visio, Project, Word, PowerPoint and excel) in client consulting or presales engagements is required

 

Excellent writing and delivery of high finishing quality documents

 

Business development skills is a plus

 

Soft :

Team player: willing to share experience and expected to act in a coaching role and provide support to less experiences team members.

 

Leadership: Ability to drive internal services to deliver a solution and ensure proper validation and documentation

 

Highly motivated and results oriented with focus on meeting customer requirements and delivering quality proposals on schedule

 

Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships

 

Good verbal, written, and presentation skills

 

Excellent interpersonal skills:

Positive thinker, confident, presentable, enthusiastic, resilient and a self-starterEntrepreneurial and innovative thinker.Strong Team player.

 

 

Capable of working in a matrix organization in a changing company

 

Approximately 10% mobility over region is to be expected (must be capable of working across cultural boundaries)

 

Desirable :

Consultancy experience

 

Telecom outsourcing experience

 

Demonstrated competence in management of large projects is desirable in the Orange solution set

 

ITIL certification

department

Sales & Marketing Europe

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular

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About Orange

Orange est le leader de la télécommunication en France en couvrant les services de communication résidentiels, personnels et d'entreprise. En Europe, Afrique et Moyen Orient, Orange est présent dans 34 pays à travers le monde.

Animé par près de 155 000 personnes, le groupe Orange sert plus de 247 millions de clients à travers le monde. Tous ces collaborateurs ont chacun une responsabilité particulière qui est d'accompagner au mieux les clients face à leurs habitudes numériques. Que vous soyez un homme ou une femme, Orange se bat pour rendre accessible à tous des opportunités de carrière et même au plus jeunes pour leur offrir une première expérience significative.

La société offre une pléiades de métiers autour de la télécommunication et en particulier dans les pôles vente, système et réseaux de communication, recherche et développement et marketing. Parmi les offres à pourvoir, Orange recherche des commerciaux et responsables en boutique ainsi que de nombreux conseillers clientèle. Mais aussi des consultants, ingénieurs commerciaux, architectes réseaux, chefs de produit, spécialistes big data et bien d'autres !

Si vous êtes à la recherche d'une alternance (plus de 3000 rien qu'en France), Orange met en place un système de suivi grâce à un tuteur qui accompagnera vos missions au quotidien. Orange, certifié Top Employeur Europe 2015, saura vous offrir une place de choix au sein de l'entreprise, en France et à l'étranger en fonction de vos projets professionnels pour exercer tous vos talents.

Rejoignez-nous et soyez au coeur d'une nouvelle expérience client.

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