Order Delivery Manager - Orange - Beau Bassin-Rose Hill - Wizbii

Order Delivery Manager

  • By Orange
  • Beau Bassin-Rose Hill (Mauritius)
  • Management / Project Management

Job description

about the role

-The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed.
-He/She is to manage several RFCs (for small to medium accounts) in parallel as per his/her workload capacity and is accountable for their successful delivery, on time and right first time.
-The ODM activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of an RFC and are applied to all types of network services RFQ
-The ODM is to have good understanding of the industry to which Orange Business Services customer belongs, as well as a broad understanding of the Orange Business Services environment.
-Is responsible for the end-to-end Service Transition process up to the first billing report.
-Is fully empowered to drive the delivery and take decisions on:
o order prioritization
o resource allocation
o delivery schedule set up
o issue/risk management
o proactive communication to client
o escalations
-Is responsible for the order quality and database accuracy by ensuring that
o All team members are using correct and consistent data to deliver the order
o The order closure status and to align all systems if a misalignment has occurred
-Is responsible for the Time Management:
o estimate times for all activities and prepare delivery schedule.
o control performance to meet the deadlines according to the schedule

about you

Ability to:
- Communicate, organize face to face customer meeting
- Manage a team with different profiles and specific skills
- Organize, plan and manage by himself the delivery of a standard order
- Organize, plan and manage the delivery of complex order following the guidelines of a PM
- Understand network architecture and components
- Speak English, German is a huge plus
- Work in a virtual team environment.

Education , qualifications , and certifications:
-Degree/Equivalent in telecommunications field, preferred (Also in business administration, mass communications can be acceptable)
-A degree or diploma or Project Management Institute (PMI) certification or equivalent (Desirable)

Experience:
-2 to 3 years of experience in delivery management of service towards multinational corporations
-Solid understanding of Orange Business Services solutions (Desirable )
-Extensive expertise of Orange Business Services tools and systems (Desirable )
-Understanding of corporate governance within complex organizations (Desirable )

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular

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About Orange

Orange est le leader de la télécommunication en France en couvrant les services de communication résidentiels, personnels et d'entreprise. En Europe, Afrique et Moyen Orient, Orange est présent dans 34 pays à travers le monde.

Animé par près de 155 000 personnes, le groupe Orange sert plus de 247 millions de clients à travers le monde. Tous ces collaborateurs ont chacun une responsabilité particulière qui est d'accompagner au mieux les clients face à leurs habitudes numériques. Que vous soyez un homme ou une femme, Orange se bat pour rendre accessible à tous des opportunités de carrière et même au plus jeunes pour leur offrir une première expérience significative.

La société offre une pléiades de métiers autour de la télécommunication et en particulier dans les pôles vente, système et réseaux de communication, recherche et développement et marketing. Parmi les offres à pourvoir, Orange recherche des commerciaux et responsables en boutique ainsi que de nombreux conseillers clientèle. Mais aussi des consultants, ingénieurs commerciaux, architectes réseaux, chefs de produit, spécialistes big data et bien d'autres !

Si vous êtes à la recherche d'une alternance (plus de 3000 rien qu'en France), Orange met en place un système de suivi grâce à un tuteur qui accompagnera vos missions au quotidien. Orange, certifié Top Employeur Europe 2015, saura vous offrir une place de choix au sein de l'entreprise, en France et à l'étranger en fonction de vos projets professionnels pour exercer tous vos talents.

Rejoignez-nous et soyez au coeur d'une nouvelle expérience client.

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