Description de l'offre
about the role
-The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed.
-He/She is to manage several RFCs (for small to medium accounts) in parallel as per his/her workload capacity and is accountable for their successful delivery, on time and right first time.
-The ODM activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of an RFC and are applied to all types of network services RFQ
-The ODM is to have good understanding of the industry to which Orange Business Services customer belongs, as well as a broad understanding of the Orange Business Services environment.
-Is responsible for the end-to-end Service Transition process up to the first billing report.
-Is fully empowered to drive the delivery and take decisions on:
o order prioritization
o resource allocation
o delivery schedule set up
o issue/risk management
o proactive communication to client
-Is responsible for the order quality and database accuracy by ensuring that
o All team members are using correct and consistent data to deliver the order
o The order closure status and to align all systems if a misalignment has occurred
-Is responsible for the Time Management:
o estimate times for all activities and prepare delivery schedule.
o control performance to meet the deadlines according to the schedule
- Communicate, organize face to face customer meeting
- Manage a team with different profiles and specific skills
- Organize, plan and manage by himself the delivery of a standard order
- Organize, plan and manage the delivery of complex order following the guidelines of a PM
- Understand network architecture and components
- Speak English, German is a huge plus
- Work in a virtual team environment.
Education , qualifications , and certifications:
-Degree/Equivalent in telecommunications field, preferred (Also in business administration, mass communications can be acceptable)
-A degree or diploma or Project Management Institute (PMI) certification or equivalent (Desirable)
-2 to 3 years of experience in delivery management of service towards multinational corporations
-Solid understanding of Orange Business Services solutions (Desirable )
-Extensive expertise of Orange Business Services tools and systems (Desirable )
-Understanding of corporate governance within complex organizations (Desirable )
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.