MSI Change Management Desk - Orange - Beau Bassin-Rose Hill - Wizbii

MSI Change Management Desk

  • By Orange
  • Beau Bassin-Rose Hill (Mauritius)
  • System / Networks / Telecommunications

Job description

about the role

Job Purpose:

Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer.

Key Tasks and Responsibilities:

Ø  Assess requests for change that originate from incident management, problem management, release management, or continuity management.

Ø  validate and classify the change request according to its complexity defined in the Change catalogue

Ø  Register changes as needed to handle requests for change or receives change requests from other change initiators

Ø  Determine the risk and impact for requested changes

Ø  prepare implementation plans by creating tasks

Ø  Implement simple and standard change requests for IPVPN & Enterprise Telephony

Ø  For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer

Ø  Monitor the progress of changes.

Ø  Monitor and report quality of first time right, on-time change implementation

Ø  Ensure and monitor delivery of change implementation within agreed lead times

Ø  Perform the pre-checks before the change window time

Ø  Guide the field Engineer for all scheduled change activities

Ø  Perform the post-implementation review

Ø  Check with the customer that his application is running with no problems.

Ø  Send success report to all involved entities after the completing the change

Ø  Once the change process is completed, the entire process should be  documented in a database (CMDB) that all stakeholders can access

Ø  Manage Project and bulk change requests using standard process and procedures

Ø  Assess, prioritize, respond and report on time for expedite requests

about you

Skills / Qualifications:

Ø  Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model

Ø  Understanding of networking technology LAN, WAN, UCC

Ø  Cisco Call Manager Experience

Ø  Understanding of VOIP and IPT technology

Ø  Willing to work in 24x7 environment

Ø  Good interpersonal, communication skills

Ø  Good time management, and organizational skills

Ø  Ability to work under pressure to deal with multiple tasks

Ø  Customer Oriented Attitude

Ø  Ability to work under pressure and multitasking

Ø  Proactive and self-motivated

Ø  Good analytical and problem solving skills

Ø  Team Spirit

Ø  Fluent in both spoken and written English

Educational background:

Ø  Degree in telecommunication and/or computer sciences engineering field

Ø  CCNA is a must

Ø  CCNA Voice or CIPT certified person is preferable

Ø  ITIL Foundation Knowledge

Ø  ITIL Foundation Certified is preferred

Professional Experience:

Ø  1-3 years’ experience in telecommunications field

Ø  1-2 year of - Experience in networking operational environment (IPT/VOIP/IP)

Ø  1-3 years’ experience in a customer oriented position

additional information

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About Orange

Orange est le leader de la télécommunication en France en couvrant les services de communication résidentiels, personnels et d'entreprise. En Europe, Afrique et Moyen Orient, Orange est présent dans 34 pays à travers le monde.

Animé par près de 155 000 personnes, le groupe Orange sert plus de 247 millions de clients à travers le monde. Tous ces collaborateurs ont chacun une responsabilité particulière qui est d'accompagner au mieux les clients face à leurs habitudes numériques. Que vous soyez un homme ou une femme, Orange se bat pour rendre accessible à tous des opportunités de carrière et même au plus jeunes pour leur offrir une première expérience significative.

La société offre une pléiades de métiers autour de la télécommunication et en particulier dans les pôles vente, système et réseaux de communication, recherche et développement et marketing. Parmi les offres à pourvoir, Orange recherche des commerciaux et responsables en boutique ainsi que de nombreux conseillers clientèle. Mais aussi des consultants, ingénieurs commerciaux, architectes réseaux, chefs de produit, spécialistes big data et bien d'autres !

Si vous êtes à la recherche d'une alternance (plus de 3000 rien qu'en France), Orange met en place un système de suivi grâce à un tuteur qui accompagnera vos missions au quotidien. Orange, certifié Top Employeur Europe 2015, saura vous offrir une place de choix au sein de l'entreprise, en France et à l'étranger en fonction de vos projets professionnels pour exercer tous vos talents.

Rejoignez-nous et soyez au coeur d'une nouvelle expérience client.

1203 vacancies open at Orange

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!
Download