Local Delivery Manager

Job description

about the role

Meet or exceed the targets set by the management with regards to :

Customer Satisfaction

TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect)

Overdue Orders

Database(s) accuracy

Quality of 1st time installation

Accountable for order management of all customer solution/ service orders from the receipt of valid service requests, to the local hand over as per predefined milestones

Perform order validation of assigned orders with the local customer

Help define/ revise Target Delivery Date (TDD) based on the local customer’s needs/ availabilityDetermine adequate local entry point

Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules

Accountable for timely receipt of local loops and associated equipment based on a service/ solution order receivedResolve any ordering related issues with the PTT or Third Party Vendor

Establish local loop delivery dates in coordination with the overall required customer TDDSchedule, execute, and validate local loop testing with the local PTT.

Responsible to ensure local loop tests are Equant acceptable before final handover of services to customers

Proactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customer

Perform proactive Order Management to ensure the TDD is met on all orders

Ensure sales/provisioning databases are accurately updated at all timesInitiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service

Assess circuit orders optimizing resources (channelized circuits, mux, etc…) and cost (reuse of creased circuits for ex.)

Manage port allocation process basedPlace and track & ensure completion of circuit orders with relevant local PTT and third party vendors

Lead testing of circuit deliveries with Installation

Support and the PTT until circuit fully operational

Be the Single Point of Contact for the local customer: Provide status and progress reports, manage all related customer relationship management questions with the local customer

Request and analyze site surveys when applicable

Be the main point of contact for the Field during the installation phase

Assist with the various acceptance test, when applicableIncorporate and manage country specific requirements in the provisioning process

Any other duties as required by managerCustomer Implementation Management entities

Procurement/ Logistics, Circuit Delivery and all other Supply Chain groups

Field Services

Access Network Implementation

Global Configuration and Change Management

Professional Services

Marketing & Sales

Billing

Network & Product Engineering

Project Management

Telco Access Management

Technical Projects and Implementation

-Outside Equant:

-Local CustomerLocal PTT Provider

Decision Making

Owner of local components associated with the service/solution order with

Accountability for all elements thereinWork autonomously to ensure service delivery within committed timeframes and meeting major milestones

Demonstrates initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality

Must be knowledgeable of local PTT working practices and provide final decision on local loop acceptance based on test results scheduled and executed by the LDM and PTT.

Order acceptance/ rejection authority

Accountable for on time delivery and reduction of the Lead Time to Connect (LTC)

Management of “just in time” delivery of support services to optimizes cash flow; selection of most cost- effective support vendor for best local solution

Empowered to propose alternative implementation logistics solutions to fulfill customer requirements for problem resolution

Escalation Authority empowered to escalate to higher levels of management

Sound understanding of telecommunications protocols and technologies

Sound understanding of circuits, hardware and the network – Network Components

Good understanding of the Service Delivery processes and organization

Good understanding of Equant Data and Voice Services

Good understanding of CSD tools such as SESAM, OPAS, GPM, FILEADE etc. preferred

Good understanding of the Telco (PTT) environment

 

 

 

 

about you

Excellent organizational and planning skills

Detail oriented

Time management skills

Excellent communication and decision making skills

Independent self starter “Can Do” Attitude

Customer FocusedT

Team Spirit

additional information

Must have fluent language proficiency in both spoken and written English and Japanese language.

Degree/Equivalent in telecommunications field, preferred

2 – 5 years experience in the specified local telecommunications area

CCNP/PMP preferred

Customer Service and Telecommunications experience, highly desirable

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular