Front Office Engineer (24/7 shifts)

Job description

department

IT

We, Orange Group's Shared Services Center, are looking for a colleague in our Front Office Division to provide 1st level of support for IT services. If you would like to know more about Orange Money, IoT, M2M and many more than all you have to do is bring your energy, team-spirit & curiosity to learn new things!

Who you are:

·  You are able to work in a team and you have good organizational skills;
·  You focus on the highest level customer service
·  You are able to work under pressure
·  You are comfortable working in shifts based on flexible schedule 

What you will be doing:

·  Incident detection, service impact assessment, troubleshooting, registration and handling trouble tickets;
·  Continuous follow-up on ongoing incidents until they are solved;
·  Cooperation with multiple teams delivering E2E services;
·  Activity reporting related to supervision events.

What you bring:

·  University degree in IT or Telecommunication;
·  General knowledge of IT and Telecom in an operational environment: Linux, networking.
·  Communicative level of English (written and spoken); French is a plus

What we offer:

·  Attractive

compensation package with bi-annual performance bonus;
·  Flexible

business hours and work from home;
·  E-learning

 courses on Orange platform, workshops and on-the-job

trainings;       
·  Private

medical subscription;
·  Bookster

subscription;
·  Great

work environment and team events.

contract

Regular