Customer Tech Support Expert

Job description

about the role

Act as technical expert on R& S, datacenter networking and security technologies

Perform analysis and diagnosis of complex networking and security problems

Deploy and support multi-vendor network & security solutions 

Deploy and support network and security monitoring & management tools

Prepare/update  HLD & LLD , process and technical documentation

Support on Sev 1 incidents to resove within SLA

Perform RCA based on OEM inputs

Provide improvement opportunities and recommendations on network and security

Perform tool evaluation and produce recommendations

Work with Global IT support groups, OEMs, vendors, partners and service providers

Provide training to operations team (L1/L2)

Learn and keep up-to-date with the latest technology products

about you

8-9 plus years of related experience in routing-switching & wireless, datacenter networking and security.

Implementation and operational experience with enterprise class routers, switches and firewalls

Experience with load balancers, internet gateways , IPS/IDS etc.

Experience in network security technologies like ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE etc.

Experience in datacenter networking like BGP-Lite, VLAN, VxLAN, FCoE, TRILL, OTV, IS-IS etc.

Experience of working with Visualization technologies ( VMware, Hyper-v etc.) and virtual network

Experience of datacenter consolidation, transformation and migration projects

Knowledge and experience on cloud computing infrastructure and orchestration

Knowledge of Software Defined Networks and Network Function Virtualization technologies

additional information

SME with Exprince on CISCO routing/ switching and wireless

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular