Customer Tech Support Expert
Internship Mumbai, India
Job description
about the role
Act as technical expert on R& S, datacenter networking and security technologies
Perform analysis and diagnosis of complex networking and security problems
Deploy and support multi-vendor network & security solutions
Deploy and support network and security monitoring & management tools
Prepare/update HLD & LLD , process and technical documentation
Support on Sev 1 incidents to resove within SLA
Perform RCA based on OEM inputs
Provide improvement opportunities and recommendations on network and security
Perform tool evaluation and produce recommendations
Work with Global IT support groups, OEMs, vendors, partners and service providers
Provide training to operations team (L1/L2)
Learn and keep up-to-date with the latest technology products
about you
8-9 years of related experience in routing & switching, datacenter networking and security
Implementation and operational experience with enterprise class routers, switches and firewalls
Experience on HP/ARUBA switches, Routers & wireless series. Also good hands-on on ARUBA AIRWAVE & CLEARPASS. ( Good handson on ARUBA switching like 25xx, 29xx, 38xx, 54xx, 83xx and 84xx. AP like 340/300/207/2xx/3xx and controlers like 72xx. Good understanding on AIRWAVE and CLEARPASS.)
Experience in network security technologies like ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE etc.
Experience in datacenter networking like BGP-Lite, VLAN, VxLAN, FCoE, TRILL, OTV, IS-IS etc.
Experience of working with Visualization technologies ( VMware, Hyper-v etc.) and virtual network
Experience of datacenter consolidation, transformation and migration projects
Knowledge and experience on cloud computing infrastructure and orchestration
Knowledge of Software Defined Networks and Network Function Virtualization technologies
additional information
SME with Exprince on HP/ARUBA routing switching and wireless
department
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular