Customer Tech Support Expert - Orange - Slough - Wizbii

Customer Tech Support Expert

  • By Orange
  • Slough (United Kingdom)
  • System / Networks / Telecommunications
2018-07-27T20:42:47+0000

Job description

about the role

Know latest trends on various NMS tools, applicability & advantages. Hands-on experience in Installation, Management, deployement & monitoring of NMS tool .

Candidates should able to perform following activities smartly:

Knowledge of Network Management, NMS software applications and NMS applications platforms.

The focus is on Cisco NMS, solarwinds, HP etc.

NMS Implemenatation on UCS and also OEM proprietary platform.

Define monitoring parameters, reports & hence scope for delivery team.

Analyze, use and configure network management applications for medium to critical complex networks

Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally

Provide systems product training and mentoring to other’s and assist in problem resolution where required

Escalate systems and problems to L3 resources and resolve on a timely basis

Accurately and completely document problems and solutions on case notes and bug reports

Perform lab testing for advance configuration & troubleshooting on NMS tools

Overall part of Cisco Prime Infrastructure Deployment, Licensing, Configuration, Operation   Troubleshooting, Reporting and Analysis.

about you

Minimum 3-4 years of experience with Network Management Architecture, Wireless and routing – switching technologies

Knowledge on virtualization

Strong SNMP & NETWORK PROTOCOL skill.

Good knowledge on Linux & Windows server.

Good knowledge on database ORACLE & SQL.

Knowledge of TCP/IP v4, Cisco Routers, Cisco switches, AAA, Radius is desired

Ability to communicate effectively both verbally and in writing

Ability to work with cross-functional teams

Ability to determine problems and deliver known solutions

Ability to work effectively with and provide guidance to other members of the work group

Also having knowledge on monitoring, network security, performance, capacity & environmental alarms & events.

Deep understanding of Cisco Prime Infrastructure , LMS, NAM, Cisco Mobility Services Engine, automation, ISE integration, netflow analysizer etc.

 

additional information

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular

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About Orange

Orange est le leader de la télécommunication en France en couvrant les services de communication résidentiels, personnels et d'entreprise. En Europe, Afrique et Moyen Orient, Orange est présent dans 34 pays à travers le monde.

Animé par près de 155 000 personnes, le groupe Orange sert plus de 247 millions de clients à travers le monde. Tous ces collaborateurs ont chacun une responsabilité particulière qui est d'accompagner au mieux les clients face à leurs habitudes numériques. Que vous soyez un homme ou une femme, Orange se bat pour rendre accessible à tous des opportunités de carrière et même au plus jeunes pour leur offrir une première expérience significative.

La société offre une pléiades de métiers autour de la télécommunication et en particulier dans les pôles vente, système et réseaux de communication, recherche et développement et marketing. Parmi les offres à pourvoir, Orange recherche des commerciaux et responsables en boutique ainsi que de nombreux conseillers clientèle. Mais aussi des consultants, ingénieurs commerciaux, architectes réseaux, chefs de produit, spécialistes big data et bien d'autres !

Si vous êtes à la recherche d'une alternance (plus de 3000 rien qu'en France), Orange met en place un système de suivi grâce à un tuteur qui accompagnera vos missions au quotidien. Orange, certifié Top Employeur Europe 2015, saura vous offrir une place de choix au sein de l'entreprise, en France et à l'étranger en fonction de vos projets professionnels pour exercer tous vos talents.

Rejoignez-nous et soyez au coeur d'une nouvelle expérience client.

817 vacancies open at Orange

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