Customer Tech Support Expert
Navi Mumbai (Thane) Infra / Networks / Telecom
Job description
about the role
It will be the candidate’s responsibility to maintain good relationships and develop good rapport with customer & ORANGE account manager that helps business dynamics.
As an SME he will be frontending customer to understand requirements & also provide various latest solutions on ISE.
Keep upgrading on various latest tools & work on advantages & disadvantages of those.
Handle all P1 & P2 tickets & work with OEM.
LAB setup, simulation, latest feature test, customer demos/POC.
Design complex changes/migration projects, plan & execution.
Understnd and implement security aspects of process, tools & recomendadations.
Optimum utilization of ISE tools to carry out audites & analysis & recomedations to the customer.
ISE reports understanding and recomedations to customer as value add & also to the operation team for troubleshooting/capacity management/Release management.
Keep ISE tools to the latest patching & Releases.
Develop various services base on ISE tools capability with business proposition.
Equiped to manage customization on tools.
Experince in integration of ISE tools with various other tools.
Provide systems product training and mentoring to other’s and assist in problem resolution where required.
Accurately and completely document problems and solutions on case notes and bug reports
Analysis of problems & P1 issues and provide RCA.
about you
Extensive experience and knowledge of 802.1x (Specifically ISE).
Skilled with complex wireless design and mobility environment
Assist in Cisco ISE for major changes in policies and assist in major activities for any break fix issues
Extensive experience in creating ISE policy for unseen network devices in a mixed environment. Profiling devices, defining DACL’s, and assigning network information
Serve as team delegate on Network Access Control governance team
Implement ISE solution for campus LAN, wireless, remote access and guest network environments
Cisco Routing & Switching, Cisco Wireless, Strong SNMP Skills, Knowledge of TCP/IP v4 & hands-on experience is must.
Knowledge of Network Management, NMS software applications, and NMS applications platforms.
ISE knowledge along with Cisco Prime skills for building complete secured CUWNs (Cisco Unified Wireless Network solution).
Knowledge of Linux SQL, Oracle (Cisco Prime is Linux based server ).
Experience with Network Management Architecture
Analyze, use and configure ISE applications for medium to critical complexity networks
Perform advance configuration & troubleshooting on ISE tools
Performance monitoring and reporting.
Overall Cisco ISE BOM validation, Deployment, Licensing, Configuration, Operation, Upgrade, Troubleshooting, Reporting and Analysis.
Experince on solarwinds, CA, ME, NAGIOS CISCO DNAC/PRIME would be added advantage.
additional information
department
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular